Service Reliability Lead | (OVW640) | (UPP-584)
Lima, Lima, PE
hace 5 días
source : WHATJOBS

Press Tab to Move to Skip to Content Link Background Check : All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check.

At Ericsson, you can be a game changer! Because working here isnt just a deal. Its a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide.

As part of our team, you will help solve some of societys most complicated challenges, enabling you to be the person that did that.

Weve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Our Exciting Opportunity!We are now looking for a Service Reliability Lead, to be fully accountable for the Service Assurance functions for the contract.

This role will work within the scope of the contract and effectively take ownership for reactive, preventative & predictive maintenance of the Service.

It is a customer-facing role and will also be a key interface towards the Ericsson Service Delivery Units (SDU) to secure the Operational Performance Responsibilities : Be the overall E2E responsible and accountable for availability management, Service Assurance, resilience and reliability of the Service.

Measuring continual Service Performance and capacity of the Service and driving actions through the Ericsson's SDU or delivery flows.

Responsible for the event, incident, problem and changes to existing Services. Includes operational acceptance of a New Service and termination of an existing service.

Be accountable for business continuity and disaster recovery of an existing service. Identifying risks and driving actions through Service Line.

Manage the ML, AI and automation for data analytics, to an existing service and driving actions through the delivery flows.

Support the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management.

  • To be successful in the role you must have : Education : Bachelors Degree in computer science, IT, Engineering or any relevant field Proven experience leading by example, working collaboratively and dynamically across the business, with our customers, partners and suppliers in removing complexity, Solid customer management, understanding their perspective and being able to empathize with their business situation and needs Passion for innovation, be curious by questioning ways of working that make things difficult;
  • trial new ways of doing things; fail fast and learn quickly Data smarter to enable predictive analytics, create value and business outcomes by proactively managing our customers networks Experience in Automation as is a strategic necessity, take ownership to deliver services that our customers value and will promote Employee Benefits : Basic salary + Bonus + additional EPF contribution! What's in it for you?

    With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance.

    Ericsson is very passionate about learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change.

    We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.

    We are proud to announce at Ericsson Malaysia,our employees have once again voted us as a Great Place to Work and we have been officially Certified in 2021.

    Every year, more than 10,000 organizations from over 60countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture andthis Certification acknowledges our employees value their employee experience and our workplace culture.

    Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

    Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value?

    Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up?

    Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and / or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union.

    Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment.

    With us, you will no longer be dreaming of what the future holds you will be redefining it at a company where youre empowered to lead and perform at your very best.

    Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

    We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people.

    We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

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