Customer Service Officer
HTM Pharmacy Group
Lima, Lima, PE
hace 1 día
source : WHATJOBS

Job brief

We are looking for a Customer-oriented Service Officer.

A Customer Service Officer acts as a liaison, provides detailed product / service information, responds to inquiry, and manage ad hoc situation with an immediate solution to effectively communicate and solve customers’ inquiries.

The best Customer Service Officer is always ready to help customers. With good communication skills, they are able to engage well with customers.

On top of that, they willing to put themselves in customers’ shoes, showing empathy, passion and patient in answering all the customers’ inquiries.

They are also natural problem solvers who is confident at troubleshooting and investigating customers’ questions and complaints at all times.

The target is to ensure excellent service standards, respond efficiently to customers’ inquiries and maintain high customer satisfaction.

Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Build sustainable relationships and trust with customers through open and interactive communication

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customers’ complaints on social media and reach out to provide assistance

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing and Purchasing teams

Requirements

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt / respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Proficiency in 2 or more languages (Malay, English or Chinese dialects)

No experience are encouraged to apply, training will be provided

Min diploma

Interested candidates may submit your detailed resume and together with a passport-sized photograph by mail or WhatsApp to our HR Department at 016-9128011 for further details.

Job Types : Full-time, Fresh graduate

Salary : From RM2,000.00 per month

Benefits : Additional leave

Maternity leave

Opportunities for promotion

Professional development

Schedule : Day shift

Supplemental Pay : Yearly bonus

Yearly bonus

COVID-19 considerations :

Wear mask while working

Education :

Diploma / Advanced Diploma (Required)

Experience :

Customer Care Specialist : 1 year (Required)

Language : Mandarin (Preferred)

Mandarin (Preferred)

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