Director - Customer Success (Chicago) Chicago, IL CRM Strategic Planning Account Management e-Zest is an agile digital technology innovation partner for the Fortune 500 Enterprises, ISVs and International Organizations helping them adopt technologies to improve their processes, optimize their profitability and amplify end-user experience.
Director - Customer Success will contribute in enterprise account growth for e-Zest. This role will create and own account growth plan and new business pipeline, ensure customer happiness to ensure customer delight.
Director - Customer Success will work closely with the President-Strategic Accounts and will be responsible for achieving existing account growth sales targets.
Responsibilities Maintain customer happiness Interface with local / offshore team to oversee successful delivery of projects for assigned accounts Preserving and growing existing revenue streams / relationships Identifying areas and grow new revenue streams / relationships Achieving org driven growth targets across the client enterprises Establish and maintain contacts at the highest level of decision-making authority within client organizations Build relationships inside client organizations to identify opportunities Help to achieve higher levels of customer delight Responsible for all strategic planning, account management, and for the overall success of customer Manage and prioritize all opportunities to enhance client relationships and accelerate the decision-making process Work with client business / IT to complete requests for proposals / information in a timely, accurately in e-Zest CRM Liaison between customer stakeholders and geolocated teams of e-Zest Collaborate with the e-Zest leadership to develop a strategic and tactical plan to achieve the desired annual revenue targets Deliver or present weekly / monthly strategic and tactical insights on opportunities at client Maintain professional internal and external relationships that reflect the core values e-Zest Develop specific plans on how to develop relationships at client Lead and develop presentations providing visibility on value addition to client business by e-Zest Closing and negotiating contracts with decision makers at client end Requirements Bachelors degree or higher in a computer / software engineering, science and / or business discipline (MBA) with 4-7 years of managing Fortune 1000 accounts Evidence of success in complex software services client engagement for Fortune 500 accounts Demonstrated success managing large accounts Experience working with technical teams and sales support resources Excellent verbal, written, and interpersonal skills Proactive Good in team work as well as individual contributor