Customer Service Representative
Wolters Kluwer Financial Services
Chicago, INDIA
hace 1 día
source : TimesJobs

The Customer Service Representative for Wolters Kluwer (WK) Corporate Legal Services (CLS) CT Corporation is an entry-level position responsible for providing front-line consultative customer service via phone and e-mail to customers (e.

g., law firms, corporations). The Customer Service Representative focuses on the development of knowledge around customer goals, challenges, needs and requests, and utilizes an evolving product and industry knowledge to provide answers and initiate orders.

The Customer Service Representative will learn to proactively manage the entire order process (from creation through invoice and follow-up), probes for cross-selling opportunities, and develops positive working relationships with customers and strategic partners nationwide.

  • Activities of the Customer Service Representative include developing and maintaining knowledge of the department, company and industry as a whole;
  • providing consultative service as the initial point of contact for customer inquiries; managing work orders through the entire lifecycle;
  • developing the ability to promote additional CT offerings to meet customer needs; managing financial transactions; participating in organizational activities to meet or exceed company objectives;
  • and representing Wolters Kluwer within the industry. Specific responsibilities and requirements follow. ESSENTIAL DUTIES *Provides consultative service as the initial point of contact for customer inquiries *Manages work orders through the entire lifecycle *Develops the ability to promote additional CT offerings to meet customer needs *Manages financial transactions *Participates in organizational activities to meet or exceed company objectives *Represents Wolters Kluwer within the industry Qualifications Education Bachelors Degree in Business or related discipline;
  • OR, if no degree, 5 years of business experience. Experience 1 year of business experience, including Experience participating in extracurricular activities or associations Experience working independently and in a team environment Experience analyzing, identifying, trouble shooting and problem solving Experience with organization, time management, and multi-tasking Experience communicating both verbally and in writing Experience utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Preferred 1 year of consultative customer service experience, including Experience in the banking, insurance, hospitality, retail or legal industry Experience generating add-on sales revenue Experience performing filing requests (e.

    g., corporate filings, annual report filings) Experience coaching and mentoring team members Experience collaborating across multiple internal teams

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