The Customer Service Representative for Wolters Kluwer (WK) Corporate Legal Services (CLS) CT Corporation is an entry-level position responsible for providing front-line consultative customer service via phone and e-mail to customers (e.
g., law firms, corporations). The Customer Service Representative focuses on the development of knowledge around customer goals, challenges, needs and requests, and utilizes an evolving product and industry knowledge to provide answers and initiate orders.
The Customer Service Representative will learn to proactively manage the entire order process (from creation through invoice and follow-up), probes for cross-selling opportunities, and develops positive working relationships with customers and strategic partners nationwide.
OR, if no degree, 5 years of business experience. Experience 1 year of business experience, including Experience participating in extracurricular activities or associations Experience working independently and in a team environment Experience analyzing, identifying, trouble shooting and problem solving Experience with organization, time management, and multi-tasking Experience communicating both verbally and in writing Experience utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Preferred 1 year of consultative customer service experience, including Experience in the banking, insurance, hospitality, retail or legal industry Experience generating add-on sales revenue Experience performing filing requests (e.
g., corporate filings, annual report filings) Experience coaching and mentoring team members Experience collaborating across multiple internal teams