Administrative and Quality Management Assistant for the Senior Vice President, Guest Experience
Swissôtel Hotels & Resorts
Americas
hace 5 días

Administrative & Quality Management Assistant for the Sr. VP, Guest Experience

Based out of the NCA Regional Office, Toronto, and reporting to the Senior Vice President, Guest Experience, responsibilities and essential job functions include but are not limited to the following :

  • Schedules, coordinates, and confirms appointments, interviews, and meetings, and maintains calendar with advanced Outlook knowledge
  • Works with travel specialist to make travel arrangements, including flights, hotels, cars
  • Composes replies to routine correspondence
  • Coordinates on-site and off-site meetings, including :
  • Scheduling participants, Booking meeting rooms, Arranging for special equipment and meeting room set-up, Ordering and setting up beverages and / or meals
  • Answers and screens telephone calls and takes messages
  • Prepare expense reports
  • Manage departmental expenses, invoice approvals, departmental budget and forecasting
  • Types correspondence, proposals, reports, presentations, and other documents
  • Produces advanced-level graphical slide presentations in standard software (MS Word, Excel, and PowerPoint) and administers all aspects of the document / presentation production process including : timetable and deliverables, communicating on status, final packaging, copying, binding
  • Exercises initiative and judgment to relieve SVP , Guest Experience of administrative details as appropriate
  • Act as Guest Service Expert regarding Voice of the Guest, Guest feedback, iAuditor Tool, LQA reports, Customer Advisory Boards for Hotels and for the Region including webinar training, reporting, troubleshooting
  • Manage and resolve complex and sensitive and highly confidential issues on behalf of Senior Officers, through to compensation directly by liaising with Hotels, General Managers and Regional Vice Presidents
  • Apply a highly experienced level of skills and knowledge of operations to support the North and Central Americas Operations team and Hotels (as well as Functions and Brands at times) to achieve their Guest Satisfaction targets through establishment of a culture of continuous improvement
  • Other office administrative duties as assigned
  • Provides back-up to other administrative support team members as required
  • QUALIFICATIONS :

  • 5 - 7 years hospitality and operations experience (EG. Front Office, Housekeeping, Quality Assurance)
  • Highly skilled in computers, reporting, presentations and design, including Word, Excel, Outlook
  • Previous experience using PMS, Opera, TrustYou, ACDC
  • Experience using the internet as a research tool
  • Proven coordination skills
  • Strong guest experience, project management, professional written and verbal communications and interpersonal skills
  • Proficient Accounting / Mathematical skills
  • Understanding of social media and marketing an asset
  • Ability to work independently on multiple projects at the same time
  • Previous experience in a leadership role within Hotels or Hospitality industry an asset
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Visa Requirements : Must already be legally entitled to work in Canada to be considered for the position. ColleagueFull-timeNo26.Feb.2020, 10 : 29 : 00 AM

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