Support Engineer
imanage llc
Chicago, INDIA
hace 3 días
source : TimesJobs

You are a dynamic individual that is ready to join one of our fastest-growing teams within iManage. You will gain hands-on experience within our iManage product suite and will draw upon your problem solving, critical thinking, and technical skills to analyze and resolve customer challenges, develop best practices, and ensure customer success.

You will learn everything there is to know about our products and our customers. Our values are important to us, and were looking for individuals who are ready for a challenge, work well in a collaborative environment, and want to grow their careers within a fast-growing technology company like iManage.

We promote from within and members of our support team have not only progressed their career within the department, theyve also accelerated into other areas of the business including Professional Services, Product Management, and R&D.

We take pride and ownership of our work, while having a lot of fun along the way! iM Responsible For Analyzing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments Developing and maintaining a deep technical knowledge of our iManage product suite Effectively collaborating with customer engineers and system integrators to support complex system deployment projects Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions Proactively assisting customers and internal teams to avoid or reduce problem occurrence iM Qualified Because I have A Bachelors degree in computer science or information technology An advanced Knowledge of mobile connectivity solutions including Apple iOS application The proven ability of TCP / IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues A working knowledge of SQL database technologies Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and / or VB Script MCSE, MCP or MCSA certification

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