Customer Success Manager
Auth0 Inc
Americas
hace 2 días

Auth0, a global leader in Identity-as-a-Service (IDaaS), provides thousands of enterprise customers with a Universal Identity Platform for their web, mobile, IoT, and internal applications.

Its extensible platform seamlessly authenticates and secures more than 1.5B logins per month, making it loved by developers and trusted by global enterprises.

Auth0 has raised more than $110 million to date and continues its global growth at a rapid pace. We are consistently recognized as a great place to work based our outstanding leadership and dedication to company culture, and are looking for the best people to join our incredible team spread across more than 35 countries!

Thousands of enterprises and millions of users worldwide depend on Auth0 for authentication and authorization of their most mission-

critical apps, APIs and IoT devices. Auth0’s top priorities are availability and security.

As an Auth0 Customer Success Manager, you’ll be responsible for ensuring that our enterprise and strategic customers realise the full value of their Auth0 investment.

Your experience in technical solution or project delivery will enable you to be the driving force behind the customer’s adoption and expansion of Auth0.

This will be achieved through both depth (1 : 1) and breadth (1 : few) programs that address short term technical goals and long term strategic initiatives.

Some days you'll be providing technical best practices and guidance to developers, other days you'll be proving ROI and aligning strategic vision with CIOs.

Your ownership of the post-sales lifecycle will lead to project success, product adoption, retention / expansion and customer advocacy.

Responsibilities

  • Own the ultimate success of the customer, their implementation, their full utilization of the product and ongoing renewal and expansion.
  • You are the force behind the mutual success of the partnership.

  • Develop relationships with key business and technical stakeholders, understanding their goals, implementation timelines and future aspirations.
  • Execute on 1 : 1 and 1 : few technical programs that drive customers to implementation success, remove roadblocks and enable them for ongoing adoption.
  • Through direct customer relationships and data, monitor customer health and satisfaction, execute on tactical and strategic programs to drive any lagging customers to a healthy state.
  • Help customers achieve their business and technical goals by proactively providing technical guidance, recommendations and best practices.
  • Identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption.
  • Work with internal account teams to establish an overarching account plan.

  • Maintain a deep understanding of the customers’ strategic vision for Auth0 and accompanying initiatives. Execute on programs that ensure Auth0 remains aligned to that vision and short term objectives.
  • Use data to monitor and identify adoption and utilization trends. Deliver Health Checks providing recommendations and targeted areas for improvement and growth.
  • Be the product evangelist to your customer portfolio, educating them on new Auth0 features and product roadmap, align their implementation with similar customer success stories.
  • Provide ongoing account summaries, issue and risk escalation, success stories to internal executive teams.
  • Be the customer advocate and the voice of the customer when engaging with internal product and engineering teams. Distill customers’ successes and challenges to build a better Auth0
  • Become an Auth0 product expert.
  • Requirements

  • History of success working in one or more of the following : Customer Success, Management Consulting, Technical Account Management, Professional Services, Solutions Architecture, Technology Consulting.
  • Proven track record of achieving renewal and expansion targets as well as customers outcomesnd goals, preferably in a sales or technical delivery environment.
  • Passion and experience to become an Auth0 product expert.
  • Experience in SaaS platforms or products, including implementation, ideally that involve customization or extensibility.
  • Experience in SaaS platforms and services, their adoption, integration and ongoing use.
  • Knowledge of solution patterns, web, API and mobile implementations
  • Familiar with cloud implementation patterns and platforms such as AWS, Azure and Heroku.
  • Understanding of authentication and authorization protocols and application security is ideal.
  • Experience in translating from business requirements to technical features, and vise versa.
  • Knowledge of the software development process and of software design methodologies (coding experience useful, but not required).
  • Experience with large scale technology implementation with complex solutions environments.
  • Track record of managing large, complex projects and / or programs.
  • Ability to prioritize and work effectively under pressure.
  • Ability to communicate, influence, build and maintain strong working relationships with stakeholders at all levels in order to achieve successful outcomes for the customer and Auth0.
  • Excellent written and verbal communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO.
  • Up to 40% travel may be required.
  • Auth0 is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-

    era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-

    Verify and will confirm work authorization for candidates residing in the United States.

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