Services / Lima, Peru
Dynatrace Expert Services ensures successful adoption of Dynatrace technologies throughout the software application lifecycle to provide real-time analytics which help our customer proactively avoid performance issues and to rapidly diagnose and resolve problems should they occur.
The Consultant is a vital member of the team, responsible for delivery of projects in the customers. The role focuses on ensuring high quality delivery, whether directly or working alongside delivering partners, with the aim of helping customers to maximize the value that Dynatrace delivers, enabling them to deliver high performing applications with first rate customer experience.
Customer environments will vary widely., Significant performance problems may take down customer applications, creating a high-stress, time critical working environment Other situations may need a more measured approach with rigorous change control and approval processes.
Regardless engagements offer take place in cross-organizational, highly political and visible atmosphere. So, excellent communication and customer management skills, and the ability to constantly make progress and add value while keeping all parties updated on progress, are essential skills.
Successful Consultants will have a high-tech background with an application focus and will be intuitive problem solvers comfortable in complex environments, seeking a wide variety of challenges to help them grow.
A strong understanding of appropriate technologies (described briefly below) are required as this role calls for more than simple product installation and configuration.
The successful applicant will be required to develop skills in using Dynatrace technology to help isolate and analyze application performance problems.
They will interact with a wide variety of roles both business and technical and it need to gain mastery of this knowledge along with the ability to communicate clearly, credibility and confidently.