Customer Support Manager A
Motorola Solutions
Lima,Peru
hace 10 horas

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.

Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.

Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Description

Customer support Manager.

Key focal point in Peru for the support and relationship with customers.

Job Description

Lead the support activities for Perú customers

Participate in the pre-sales phase to design support structure in every contract

Assist customer in the day by day activities

Be escalation point in all the incidents generated by customers

Coordinate engineering staff to provide the support services described in the SOW of contracts

Be responsible to meet contracts KPI and achieve high standards of customer satisfaction

Be responsible of sales and orders goals for services in Perú

Basic Requirements

Technical Experience in Motorola products (ASTRO / TETRA / TRBO)

Manage skills to lead directly or indirectly technical team to support and resolve issues

Salesway

Electronic / telecommunications engineering degree or similar

  • 5 years of experience in the industry
  • ITIL knowledge

    English fluent speaking and writing

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