About our Client : Our client is a high growth NYC Saas startup offering a cyber security and saas technology that protects the customer online shopping experience.
About the role : The Customer Success Manager will drive the companys goals by supporting clients with the innovative eCommerce solution.
Youll manage the post-sales relationship for US Enterprise accounts, building customer loyalty and satisfaction, supporting customer retention, and promote growth objectives.
About You : 3+ years experience in a SaaS / Cloud B2B customer success / account management role working with enterprise customers.
Exceptional interpersonal, listening, written, and verbal communication skills.Proven track record of successfully building and nurturing multi-level client relationships.
Critical thinking, decision-making, and problem-solving skills.comfortable dealing with complex customer relationships, decision processes, and competing agendas.
Experience working with web technologies and eCommerce companies.What Youll Do : Serve as a client contact, escalating issues and requests and advocating for their interests.
Establish meaningful relationships and maintain customer satisfaction across named accounts from the on-boarding stage through their lifetime as a customer.
Ensure customers receive the utmost value from the Namogoo solution.Review and assess customer progress and offer recommendations based on results.
Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations.
Benefits : You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future.
They offer a competitive compensation package, which includes : comprehensive health, dental and vision insurance, life insurance, generous PTO, happy hours, parties, and events to insert joy into the workflow, and most importantly, great people, growing market and a real opportunity for success.
compensation : competitive base salary, bonus + options+ employee benefitsApply For This PositionYour Name requiredYour Email requiredUpload ResumeWhat are you looking for Any additional information we should know Recommendations We want to know to better assist you.Kit EmpleoKit Empleo