Responsibilities : Assist in determining the suitability of donors to undergo plasmapheresis prior to venipuncture. Establish rapport with donors to ensure overall customer happiness with the center to support long-
term donation, all while ensuring donor confidentiality. Respond to and assist with handling donor reactions in accordance with guidelines.
Ensure health of donors and quality of product. Set up , disconnect , and operate the automated plasmapheresis machines including response and evaluation of all autopheresis troubleshooting displays, documentation of exceptions, etc.
Ensure the proper calibration and maintenance of autopheresis machines and associated equipment. Disconnect and dispose of all contaminated disposable equipment.
Requirements High School diploma, GED or foreign equivalency. Knock-your-socks-off customer service skills, and ability to work flexible scheduling to meet business needs.
Proficient in speaking and writing English, with legible handwriting. Where applicable, bi-lingual Spanish / Korean / Mandarin skills.
Ability to understand and follow SOPs and protocols, and perform in a highly-regulated, operations intensive, high-volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount.