The Role You will be responsible for carrying out all aspects of IT Service Desk support to approximately 1600 users in our Chicago office, as well as supporting our other global offices as required.
Candidates should be punctual, trustworthy and able to work independently, managing their time and priorities. This role will be working primarily onsite at the Morningstar offices.
Additionally, they must be strong team players who are able to work closely with other support team members. As a service desk analyst, you should possess strong interpersonal and communication skills as well as excellent proven troubleshooting skills.
You should also possess a highly proactive can-do attitude and be able to manage multiple demands and tight deadlines. This position reports to the IT Service Desk Manager in Chicago.
by phone or at our walk up window. Ticket management support for our employees within required SLAs RSA SecurID software token administration Conferencing support (Zoom) Audio / Visual support when required Hardware and software support (PC and MAC) Audio Visual support, including daily walkthroughs Working with the team leader to provide continual service improvement of our service desk processes and knowledge base Qualifications Bachelor's degree 3.
5-4.0 GPA (preferred in technology) Certificates are an advantage 001 MstarInc Morningstar Inc. Legal Entity