(SB197) | VIP Coordinator
LA VALETA CONSULTORES
Lima, Lima, PE
hace 5 horas
source : WHATJOBS

We have a fantastic opportunity for a VIP Coordinator to join our successful team. It will be the point of contact for some of our top VIPs and it will be a great opportunity to provide excellent service to our customers.

In addition to striving to create the best experience for them, building great relationships with them is also a plus!

PROFILE :

  • Graduate or Bachelor of Marketing, Administration, Industrial Engineering, or related careers.
  • Minimum experience of 2 years as head of client portfolio (indispensable)
  • Knowledge of managing CRM platforms : Salesforce (desirable)
  • Intermediate command of Excel and Power Point (indispensable)
  • Advanced command of English (indispensable)
  • FUNCTIONS :

  • Manage a portfolio of high-value customers with the goal of retention, create loyalty and make them prefer the brand over any other.
  • Complete and exceed the commercial objectives of the brand / market through specific actions during the month / quarter / year.
  • Being the person in charge of the planning and coordination processes of the various events that include clients of the portfolio.
  • Manage contacts for escalations due to verification processes, account closures, responsible gaming, source of income, etc.
  • Examine the value proposition towards VIP customers of competitors, being able to evaluate the experience and communication to achieve retention.
  • Carry out reactivation plans, asset growth, retention and more for the clients of the portfolio.
  • BENEFITS : :

  • Admission to return with all the benefits of law
  • Telecommuting modality
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