Service Desk Analyst
Autoliv
Lima, Lima, PE
hace 4 días
source : WHATJOBS

Ideal Candidate

Good written and oral English language proficiency.

Excellent customer service, telephone, oral and written skills.

Team player, able to work closely with our Level 2 teams.

Analytical troubleshooting skills.

Job Description

Log, validate and diagnose Autoliv internal customer issues, on the full range of products and applications used.

Providing the customer with a solution through information gathering, analytical troubleshooting and problem research, or to route or escalate the call to the appropriate resolution group.

Escalation and management of calls to agreed service levels.

Being customer oriented, enthusiastic and motivated to take charge of both customer engagement and problem resolution

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