Key Areas of Responsibility
Gain understanding of a specific customer, including the business, industry, company profile, business plan and key initiatives in the organization.
Participate in Account Strategy and Account Planning sessions.
Provide scoping, planning, cost estimating, and pricing of Consulting Services engagements in conjunction with the Practice Partner.
Responsible for statement of work development and risk assessment, including but not limited to defining goals and objectives, identifying client requirements, resource requirements, budget, risks and the translation of the client’s business requirements into specific deliverables.
Work with Partners, Resource Managers, and Managing Partners to staff projects appropriately and to ensure consultants have required training and internal support to meet customer needs throughout the duration of the engagement.
Work with Global Development Centers to properly engage offshore resources.
Utilize Teradata Approved Vendors and Partners in project staffing.
Work with the TSM group to ensure all aspects of the implementation methodology are included in proposal and delivery of consulting services.
Improve internal support systems and processes.
Direct solution implementation engagements, of moderate to high complexity, or a collection of multiple smaller projects.
Act as project manager of projects as required.
Provide proactive project governance, in conjunction with the Executive Program Manager, for all projects under the Project Director’s span of control, including structured reviews and oversight of project activities.
Ensure engagements are completed on-time, within budget, and within customer expectations for quality and functionality.
Increase profitability of engagements by ensuring project time and expense reporting, PSA input, and project financials are forecasted, tracked and managed according to the project and SOW requirements.
Manage customer expectations in line with the agreed statement of work and day-to-day relationships with client stakeholders.
Manage resolution of all issues relating to Consulting Services
Maintain and communicate engagement status to all stakeholders in reports and meetings. Insure consistency, accuracy and timeliness of communications across all stakeholder groups.
Identify sales opportunities; participate in pre-sales planning, engagement pricing, bid review and presentation of sales proposals.
Responsible for the collection of project collateral, and when appropriate, document best practices or lessons learned to be shared across the Consulting Services
All Managers are expected to build value in their practice through the contribution and reuse of Teradata Consulting Services Managers need to work with consultants on their team to assure they are contributing and reusing assets.
All Managers are expected to build value in themselves. Teradata’s extensive library of both instructor led and web based training provides ample opportunity for the manager to build and maintain marketable skills.
Time has been allocated specifically for this task and each manager is expected to have a Learning Plan’. Progress against the learning plan is part of the annual appraisal.
Knowledge of Architecture Principles, Advocated Positions, Design Patterns, and Implementation Alternatives.
Understanding of the Teradata Reference Information Architecture.
Work with the appropriate project management methodology (Agile or Waterfall) based upon customer and project requirements
Education and Experience Requirements
BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
Minimum of five years as an internal or external consultant with broad exposure and experience in a variety of circumstances and a proven record of success.
Hands-on experience in multiple business disciplines such as consulting services, business operations, project management, information technology, software development, and marketing and sales with a proven ability and record of success.
Personal growth and continuous education in business strategies, design concepts and methodologies and / or technologies.
Strong communication and presentation skills. Able to effectively represent Teradata, Teradata Aster, Teradata Applications, Hadoop, and the Consulting Services