Join a team recognized for leadership, innovation and diversity
The future is what we make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.
That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk.
You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.
You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools.
You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.
Facilitate issue identification and analysis
Investigate and resolve technical issues
Track requests resolution
Provide technical training
Build relationships with customers
Test products & software
Develop and share knowledge
High school diploma and some experience in the field Bachelor degree in Management, Computer Science or a technology related discipline is preferred
Experience in the industry is preferred
Good interpersonal and verbal & written communication skills
Strong continuous improvement mindset, strong leadership impact
Experience with Salesforce.com and SharePoint
Demonstrated experience with Knowledge Management & Call Center Management
Good administration skills
French and English communication skills
A culture that fosters inclusion, diversity and innovation
Market specific training and ongoing personal development
Career growth opportunities
Experienced leaders to support your professional development
International work environment
If this is your dream role, then we'd love tohear from you.
We are an equal opportunity employer andvalue diversity at our company. We do not discriminate based on race, religion,color, national origin, gender, sexual orientation, age, marital status,veteran status, or disability status.
We will ensure that individuals withdisabilities are provided reasonable accommodation to participate in the jobapplication or interview process, to perform crucial job functions, and toreceive other benefits and privileges of employment.
Please contact us torequest accommodation.
JOB ID : HRD175913
Category : Customer Experience
Location : 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania