Technical Customer Support (Lima& Peru)
Lima, Peru
hace 1 día

We are looking for people with great problem-solving skills and a can-do attitude to join our support team. Our app is renowned for its great customer service and we need someone who can make this even better.

About us :

  • is a bootstrapped, profitable and fast growing SaaS company.
  • We build our own products that customers love, best known for Shopify's number 1 ranked app Product Reviews app with over 6000 five star app reviews.
  • We are a growth miracle, growing organically and consistently doubling annually, just by word of mouth with zero paid marketing.
  • Our team of 42 strong is very international, well diversified, located in London (UK, headquarters), Saigon (Vietnam), Lima (Peru) and Casablanca (Morocco).
  • We've made a worldwide impact, with over 116K shops actively using our software in 140+ countries, who altogether fulfill over 35 million orders every MONTH for which we generate over 1 million verified buyer reviews per month.
  • About the job (Summary) :

    Job title : Technical Customer Support

    Salary : $800 / month (starting)

    Working days : Mon - Fri

    Location : Lima, Peru

    Requirements : Must-have :

    Must-have :

    English (all 4 skills)

    Technical skills : CSS, HTML, Javascript (beginners accepted)

    A positive attitude to make our users successful (instead of a just getting a job done’ or following a process’ attitude)

    Willingness to learn about e-commerce, technical aspects of our app, and Shopify / WooCommerce / BigCommerce

    Optional but preferred :

    Prior work experience in technical or customer-facing jobs (online or offline) is a big plus

    Experience in e-commerce platforms or with Javascript, Liquid, WordPress would also be great

  • Full training will be provided
  • What you will do :

    Provide installation / onboarding for new users

    Provide "omnichannel" support (chat, emails, calls, social media, and forum)

    Solve technical issues (or prepare them to be done by our developers)

    Answer questions about the app features and settings

    Improve our users’ stores by fine-tuning settings and / or customizations

    Be compassionate about our users’ problems, goals, and desires

    Why it would be awesome to work with us :

    Our team is small and growing steadily, your work will have a significant impact and be appreciated by our team members and customers.

    You'll get some first-hand experience with our customers while helping us. You can see thousands of e-commerce businesses, of all sizes and types, managing their businesses and learn from them.

    No overtime. No dress code, wear whatever you want (but wear something of course). The main thing we care about is the quality of your work.

    Open work-environment. Ideas and feedback are welcome and appreciated. Criticism is always blameless and constructive. We want ourselves to improve after all.


    In your Cover Letter, please state your previous work experience, your personal career perspectives, and your current occupation.

    Please also state the last time you left a review when you purchased something - online or offline.

    If you have any questions, feel free to reach out at careers

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