Customer Success Manager
confidencial
Lima, Lima, Perú
hace 2 días
source : Jobomas

ABOUT USVTEX is the only multitenant commerce platform capable of unifying experiences in all sales channels. With a robust solution, scalable cloud infrastructure and powerful tooling, our platform accelerates the transformation of complex operations.

More than 3400 renowned companies of varying sizes and segments, with operations in 43 countries and in global expansion, have in VTEX the solution for the online sale of their products, among them major names such as Sony, Motorola, Walmart, Whirlpool, Coca : Cola, Stanley Black and Decker, and Nestlé.

OUR CULTURETRUST TO BE TRUSTED : We trust each other without reservations and delegate our responsibilties continuously. To be trustworthy you need honesty, transparency and consistency in quality and performance.

This bond is built upon exchange : trust to be trusted.BUILD FOR COMMUNITY : Its all about being ready to grow and reach new levels together.

When you have a solid foundation, modular thinking and a scalable essence, youre building for the community. We are global but were audacious enough to aim for the stars.

BE BOLD : Boldness is about challenging the status quo and not being afraid to make mistakes or take risks. We test new alternatives, walk into the unknown and explore possibilities no one thought about.

To be bold is to apologize instead of asking for permission. ABOUT VTEXVTEX is a global technology company focused on eCommerce products which impact the work of thousands of people around the world.

Through our products and services, we offer retailers a cohesive platform to run their entire business and provide their customers with the best shopping experience possible.

VTEX was founded in 1999 and we provide eCommerce software in the Software as a Service (SaaS) model and omni : channel solutions.

With a vanguard technological structure, VTEX is recognized by Gartner and Forrester as one of the global leaders in eCommerce solutions.

More than 2,500 companies of varying sizes and segments in over 30 countries leverage the VTEX platform for the online sales of their products.

This includes companies such as Whirlpool, Electrolux, C and A, Avon, Disney, Sony, Staples, LÓreal, and Lego.OUR CULTUREAt VTEX, an idea that will change the companys trajectory can come from anywhere.

We believe in a new organizational structure that eliminates the need of formal hierarchy. Our teams organize themselves into a truly horizontal framework that removes barriers and gives people the freedom to reach their full potential.

At VTEX it is your responsibility to proactively embrace problems and solve them the best you can. We are pioneers in the implementation and dissemination of organizational technologies such as self : management, fulfillment and evolutionary purpose.

Our main values are : Trust to be Trusted, Build for Community and Be Bold. To read more about our culture, please access THE TEAM AND THE OPPORTUNITYOur customer experience team is the main interface between VTEX and its customers.

We are looking for a quick learner who likes technology, wants to master the different scenarios of the VTEX platform, can develop creative solutions to our customers challenges and is always engaged in improving the customer : company relationship.

  • IN THIS ROLE, YOU WILLUnderstand the customers business demands and proactively support solving our customers' and partners' questions and issues while leveraging our knowledge base whenever possible;
  • Guide our customers and partners in planning, executing and measuring e : commerce programs and projects for various business models and company sizes;
  • Investigate the platforms technical scenarios to address customer's business and technical questions;Work with support specialist and project teams;
  • Interact with different areas within the organization, such as sales and R and D teams;WE WANT SOMEONE WHO HASE : commerce Management experience in Direct to Consumer, Retail, Marketplaces and / or B2B;
  • Analytical and logical thinking to offer simple solutions to com

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