Tenant Relations Customer Service Provide superior customer service to all tenants, clients, contractors and vendors at all times.
TSR will be responsible for handling tenant requests. Tenant Events TSR is responsible for assisting AGM or GM in planning and coordinating tenant events at the property.
Holiday parties, tenant meetings, staff meetings, client meetings / events, staff monthly lunches) Tenant Handbook review, update and revise as necessary.
Coordinate distribution of updates or revisions to all tenants. Tenant Notification Prepare tenant memos and correspondence as directed by Managers regarding building holidays, upcoming events, etc.
Safety Warden Meetings Work with Manager and Engineering staff to plan an annual safety warden meeting. Tenant Move-Ins / Move-Outs coordinate all arrangements, notifications and acquire proper authorizations and collect certificate of insurance as necessary.
Contact Lists maintain daily and update no less than monthly tenant, employee and contractors contacts lists to include emergency contact numbers.
Accounting & Finance W-9s Obtains completed W-9 forms from all vendors. Accounts Receivable Print Aged Delinquency report on the designate day each month.
TSR is responsible for sending delinquency letters for charges over 30 days old. Management Audit Ensure compliance level of management audit is maintained and prepares all files and records in preparation for the audit annually.
Operations Audit Assist engineering staff in preparation of annual Operations Audit. Budget Preparation Assists team members with budget preparation for the property as requested by General Manager.
Manual Adjustment Forms TSR will be required to prepare manual adjustment forms for all miscellaneous Tenant Service Request (i.
e. requested HVAC over time, labor to hang white boards, keys, etc.). Operations & Administrative Tenant Service Request TSR is responsible for daily review of Tenant Requests noting completion times or dates if beyond acceptable limits, whether job performed to satisfy Tenant, etc.
Work with engineering staff to ensure discrepancies and address in next staff meeting. Contracts- draft contracts as requested by managers within 24-48 hours of the request for review by the manager.
Access Cards TSR is responsible for ensuring all tenant access cards are activated and deactivated as requested. This system will be different from property to property.
Check with Manager for proper protocol depending on the monitoring company. Certificate of Insurance Tracking COIs must be maintained and updated on a regular basis for both Tenants and Contractors.
Repair Service Contacts repair services for all office equipment when necessary or requested by team member. Overnight Mail Prepares express mail packages and monitors supply levels and replenishes as necessary.
Office Supplies All supplies should be monitored and ordered as needed, including letterhead, envelopes, monthly reports supplies, computers, phones, or any other items requested by managers.
General Filing TSR is responsible for ensuring all document / paper work for the property is filed no less than weekly. TSR is responsible for logging building activity with security.
TSR is responsible for answering phone calls in the management office and handling tenant requests. Requirements Bachelors Degree or commensurate experience required.
Microsoft Office proficiency Workplace experience, minimum of 1-3 years in a workplace setting Commercial Real Estate Experience a Plus Skills & Abilities Planning and Organizing establish course of action to accomplish goals and evaluates results, develops schedules and task / people assignments, can orchestrate multiple activities at once to accomplish goals, uses resources effectively and efficiently.
Customer Focus dedicated to meeting the expectations and requirements of the external and internal customer, acts with customer in mind, establishes and maintains effective relationships with customers, and gains their trust and respect.
Dealing with Ambiguity can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, can comfortably handle risk and uncertainty.