Great communicator and influencer with prominent business acumen. You relish working very closely with internal partners to drive positive business outcomes by solving complex, ever-changing challenges.
Highly collaborative approach to cross-functional relationship building. An ambition to perfect customer, brand, and product experiences across a diverse set of teams, channels and platforms.
You display a strong sense of ownership, a passion for driving results and are filled with curiosity, perseverance and conscientiousness.
You love to learn at every turn and view continuous improvement as essential in order to achieve big and bold goals. The ability to work through ambiguity, understand how to breakdown problems, and drive through execution determining what is meaningful and urgent, and prioritize effectively to meet deadlines and achieve desired results.
7 years of work experience with 5 years in a market research, VOC, consulting or strategic insights role. Advanced in PowerPoint & Excel, and preferably Qualtrics.
A mix of quantitative and qualitative research methodologies, an analytical mind, and exceptional storytelling skills. Wed love to see A mix of B2B and B2C business marketing experience Consulting firm background or experience Preferred certifications or education MBA, Agile, Qualtrics certification Impact You'll Make Being a trusted strategic business partner by making sense of it all and sharing what is important.
Partner closely with a diverse set of cross-functional stakeholders to provide timely, strategic, relevant and actionable insights that drive the overall business forward.
Craft insight-driven stories and proactively share visually inspiring reports and dashboards across the organization. Going deep to understand.
Design and gather customer feedback, asking the right questions, of the right customers, at the right time in key moments of truth across the CX journey.
Conduct proper method primary or secondary research based on business strategy and target objectives. Analyze and synthesize information, and enrich understanding by integrating unstructured & structured data.
Measuring the impact of Insights on strategy and action. Baseline the current customer experience, ensure that insights are being used to guide discussions on priorities and tradeoffs, and track, monitor and share impact of insight-driven actions.
Always thinking about whats next? Partner to continuously refine the organizational Insights roadmap and align action with value and growth.