Service Center Specialist
Abbott AG
Lima, Peru
hace 8 días

JOB DESCRIPTION :

  • Incumbent must demonstrate a stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy and ability to listen compassionately and interpret requests from customers.
  • Incumbent is empowered to solve requests and challenges via exceptional customer service that is consistent, knowledgeable and trusted.
  • Incumbent must be able to communicate professionally and compassionately with HR colleagues around the world and translate solutions and answers to customers in a way that enhances the customer experience.
  • Incumbent must be able to handle a high volume of requests with speed and accuracy.

  • Incumbent must continuously strive to anticipate the needs of our customers.
  • The incumbent must be able to analyze received information and demonstrate excellent problem-solving skills by using a variety of appropriate resources provided.
  • Must possess the ability to learn quickly and follow multi-step instructions with accuracy and attention to detail. Balance of following steps and using judgment.

  • The role requires strong organizational skills and multiple channels of workload. This role requires creating and maintaining strong relationships with peers and other HR groups.
  • Must be able to navigate numerous stakeholders and complex organizations with a constant focus on collaborating, anticipating and driving to resolution for the customer and continuous improvement.

    JOB FAMILY : HR Operations

    DIVISION :

    CHR Corporate Human Resources

    LOCATION : Peru >

    Peru >

    Lima : Alta Vista Building

    ADDITIONAL LOCATIONS : WORK SHIFT :

    WORK SHIFT : Standard

    TRAVEL : MEDICAL SURVEILLANCE :

    MEDICAL SURVEILLANCE :

    SIGNIFICANT WORK ACTIVITIES :

    Not Applicable

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