NOTE : This position is for Questel's Non-IP division and can be done in our Lima, Peru office or remotely.
Position Overview :
Reporting to the Operations Manager, and as an integral part of Questel’s Language Solutions Team, this role is responsible to provide support to the Operations and Sales teams by managing various aspects of the document translation lifecycle, assisting with new interpretations requests, and processing new orders.
Principal Duties & Responsibilities :
Assist operations team with launching new projects
Initiate tasks for rush requests
Pre-process files before delivery to the translator, ensuring that the translator receives complete, organized files
Conduct postproduction quality assurance checks, and clearly communicate any issues to project managers
Source translation teams, administer tasks and monitor progress on behalf of the project manager
Prepare final delivery packages
Maintain accurate, up-to-date project records
Collaborate with operations team to ensure client specifications are met
Manage project resources
A support operations team with other tasks, as needed, such as importing / exporting files
Monitor assigned projects to ensure all projects have been accepted by vendors
Monitor group inboxes and assign an email to appropriate personnel
Report unaccepted / unassigned projects to department managers
Assist with feasibility requests
Manage projects end-to-end that meet or exceed client requirements
Work on special projects and other duties as assigned by management
Qualifications & Skills :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Education and Experience : Bachelor’s degree or equivalent work experience. In addition, any combination of education, experience and training which provides the following knowledge, skills, and abilities :
Proficient in all Microsoft Office applications
Able to handle multiple demands, delays or interruptions, while still maintaining accuracy and timeliness
Demonstrate initiative, persistence, ability to problem-solve, and enthusiasm for learning
Excellent written and oral communication skills, using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous, and cooperative manner when dealing with others
Detail-oriented, thorough, accurate, and able to work quickly and steadily in a focused manner
Able to deal with frequent changes, delays, interruptions, and unexpected events
Strong ability to multitask, prioritize, and work independently with minimal supervision
Strong analytical, troubleshooting, and decision-making abilities, and creative thinking to readily offer client solutions
Previous internship or experience in a fast-paced office setting
Willing to participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected
Fluent in English
Fluency in another language, other than English, is preferred but not required
Supervision Received :
Supervision is provided by the Operations Manager
Supervision Exercised :
None
Physical / Sensory / Mental Demands :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
Consistently standing and / or sitting with the ability to meet with other team members
Consistently operating a computer and other office productivity machinery
Remembering names and details
Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients
Additional Requirements :
Verification of identity and criminal records check
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Questel
Equal Employment Opportunity - All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.