CRM Specialist
hace 5 días

About Us

Beat is one of the most exciting companies to ever come out of the ride-hailing space. One city at a time, all across the globe we make transportation affordable, convenient, and safe for everyone.

We also help hundreds of thousands of people earn extra income as drivers.

Today we are the fastest-growing ride-hailing service in Latin America. But serving millions of rides every day pales in comparison to what lies ahead.

Our plans for expansion are limitless. Our stellar engineering team operates across a number of European capitals where, right now, some of the world’s most ambitious and talented engineers are changing how cities will move in the future.

Beat is currently available in Greece, Peru, Chile, Colombia, Mexico and Argentina.

About the role

We're looking for a CRM Specialist to help continue the current pace of growth by ensuring that we are effectively messaging our customers in a way that informs, delights and drives growth.

Being a CRM Specialist at Beat means you will be part of a cross-functional team. You will be working with operations, analytics, product and design teams to coordinate and deploy email campaigns around product launches, promotions and all other ad hoc communications relevant to our customers.

You will be creating new paths together with a great team of hackers and hustlers in a fast paced, growth oriented environment.

What you'll be doing :

  • CRM communications setup and implementation based on business goals and needs from local and global departments
  • Optimization of customer lifetime value by designing omni channel campaigns and automated comms flows across user lifecycle stages utilizing : Email, Push notifications, SMS, blog posts and in-app messaging
  • Channel mix optimization by monitoring, testing and analyzing results across campaigns
  • Testing methodology implementation in CRM comms to extract high data conclusions (i.e. control groups, statistic significance)
  • Work on automations in CRM processes in order to deliver high quality and targeted campaigns to lead users down the funnel and offer them a seamless experience in their customer journey
  • Liaise with Growth owners, Local experts, and Creative resources to ensure CRM campaigns high quality, performance and impact on business KPIs
  • What you need to have :

  • Bachelor’s Degree in Communications, Marketing, Administration, Economics, Industrial Engineering or similar fields
  • 2-3 years experience working in CRM, in business intelligence, Growth Marketing or other departments as an analyst or similar positions, performing similar responsibilities.
  • Basic programming knowledge (SQL & HTML)
  • Strong knowledge of CRM platforms such as : Leanplum, Mailchimp, etc.
  • Strong analytical skills
  • Project management skills with an ability to work with internal teams and external partners when required
  • Fluency in English both written and verbal is a must
  • What's in it for you :

  • Competitive full-time salary
  • Private Health Coverage on the Company’s group program.
  • Beat rides-travel in our city for free, at the tap of a button.
  • Breakfast, high-quality daily lunch on a very low cost, fruit and snacks all day long
  • Flexible working hours, top Line tools
  • Working in a hyper-growth environment, you will enjoy numerous learning and career development opportunities
  • A great opportunity to grow and work with the most amazing people in the industry.
  • Being part of an environment that offers challenging goals, autonomy and mentoring, which creates incredible opportunities, both for you and the company.
  • As part of our dedication to the diversity of our workforce, Beat is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

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