Customer Service And Order Management Representative Emea (M/F/D)
Lima, Lima, Perú
hace 2 días
source : Jobomas

Requisition Number : ((44645)) Corning is one of the world's leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people's lives.

Corning succeeds through sustained investment in R and D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry : leading optical solutions across the broader communications industry.

This segment is classified into two main product groupings : carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical : based communications infrastructure for services such as video, data and voice communications.

The enterprise network product group consists primarily of optical : based communication networks sold to businesses, governments and individuals for their own use.

Responsibilities : -Develop and maintain good working relationships with external customers, managing assigned accounts as necessary-Take ownership for your customer's satisfaction-Resolve day : to : day problems with customers by telephone and email as well as managing customer inquiries within our Customer Relationship Management tool(s)-Recommend products to customers based on their requirements-Enter and expedite orders in an accurate and timely manner using SAP-Understand and implement order, scheduling and expediting process-Manage the formalized delivery process and capture changes to delivery dates-Pro : actively communicate to and with the customer to ensure high customer satisfaction and engagement-Work closely with our internal departments like production, sales, product line management finance and logistic-Order and Project ManagementQualifications : -Must be fluent English-Outstanding verbal / written communication skills-Ability to build and execute Excel Spreadsheets to manage large blocks of data-Accurate typing skills and experienced in working with MS Office-Ability to learn remotely and work with minimal supervision-Strong attention to detail and ability to work to a high level of accuracy-Excellent team player and ability to work with a larger remote group-Strong problem solving skills and ability to express ideas clearly and precisely-Basic accounting knowledge will be a plus-Experienced in working with SAP-Commercial understanding is required

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