Preferred locations : Mexico, Colombia, Peru, Puerto Rico, Argentina, Chile, Bolivia
Our ecosystem of Community Leaders are crucial to the success of Techstars Startup Weekend and Techstars Startup Week, therefore delighting and exciting them is paramount to delivering exceptional events.
The Customer Success Coordinator is responsible for developing customer relationships with our Community Leaders in the Americas region (Latam and USA / Canada) that promote retention and loyalty.
The role is to work closely with our Community to ensure they are highly satisfied with Techstars support and to improve upon areas of dissatisfaction.
This role works closely with the Community regions team, and customer service teams to ensure end to end customer satisfaction.
This is a structured role with clear objectives and outcomes, and the role will leverage email automation to ensure delivery of all content, training and onboarding for Communities to run successful events.
We are looking for a person who is an excellent communicator in both Spanish and English, is highly organised, and can manage multiple tasks independently.
Responsibilities and Duties :
Qualifications and Skills :
The Techstars worldwide network helps entrepreneurs succeed. Founded in 2006, Techstars began with three simple ideas entrepreneurs create a better future for everyone, collaboration drives innovation, and great ideas can come from anywhere.
Now we are on a mission to enable every person on the planet to contribute to, and benefit from, the success of entrepreneurs.
In addition to operating accelerator programs and venture capital funds, we connect startups, investors, corporations, and cities to help build thriving startup communities.
Techstars has invested in more than 2,200 companies that today have a combined market cap valuation of $29 Billion.