Client Service Representative Jr
IQVIA Holdings Inc.
Lima, Peru
hace 4 días

Job Overview

Under close guidance or supervision, develops the skills necessary and learns the basic knowledge needed to provide support to clients.

Essential Functions

  • Trains to provide day to day guidance and support to clients
  • Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through
  • Develops the interpersonal skills necessary to build effective business relationships with defined clients
  • Develops an understanding of clients’ potential business needs
  • Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle
  • Provides support to other team members
  • Qualifications

  • Bachelor's Degree Req
  • Some related work experience Req
  • Experience in an IQVIA role preferred and pharmaceutical experience Pref
  • Proficient in PC applications such as Excel.
  • Ability to communicate effectively with various levels in the organization (written and oral).
  • Ability to carry out some analysis and information gathering to resolve problems on routine matters.
  • At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world.

    The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way.

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