Being a Senior Technical Writer at iManage means You are a detail oriented, dynamic, and self-driven Technical Documentation and Business Process Writer who will interface with various business leaders and subject matter experts across the organization to develop high quality technical documentation for iManage Risk & Compliance products.
You will become an expert on product functionality and design templates for implementation processes. You will interview the subject matter experts and create documentation that adheres to the iManage technical publication standards.
You will be part of the iManage Enablement team that spearheads the customer and partner success agenda, and drives content to enable customers and partners to successfully navigate the product adoption journey.
You will get an opportunity to learn iManage product suite and collaborate with stakeholders across the organizationincluding Marketing, Sales, Product Management, Cloud Services, Professional Services, Customer Adoption, User Experience, and R&Dto curate, develop, publish, and maintain learning content that eliminates friction with the product adoption.
iM Responsible For Curating and mapping content based on the product journey for various personas (Partner, IT Admin, User).
Developing technical documentation by understanding the product domain, product features, and use cases. Understanding the implementation processes and creating new business process templates, flow charts, forms, system / functional specification templates.
Proactively identifying opportunities for improvement and updates to existing templates, flow charts, and forms. Understanding and adhering to iManage technical publications standards and processes.
Getting under the hood of the product and developing an excellent understanding of the application functionality Proactively interacting with subject matter experts (for example, R&D team, Product Managers, Support, Marketing, etc.
to ensure that the product documentation is technically accurate, comprehensive, and complete. Continually thinking of innovative ways to come up with deliverables that address problems of customers, partners, support team, and various stakeholders.
iM Qualified Because I have Excellent interpersonal and communication skills (both verbal and written) with a strong eye for detail.
A knack for articulating complex concepts and processes in writing. An ability to organize and synthesize large amounts of information from various sources, and work in a fast paced setting.
Bachelors or Masters degree in a related discipline. Knowledge of the following concepts / tools structured writing, minimalism, Wiki-based documentation, Microsoft Office suite (Word, Excel, PowerPoint).
Bonus Points Because I have Knowledge of Smartsheet and Microsoft Project About iManage iManage combines artificial intelligence with content and email management to free, secure, and understand information.
Over 3000 companies and 1 million users worldwide rely on our market-leading software to share and protect their most valuable data.
Our work is not always easy but it is ambitious and rewarding. So were looking for people who love a challenge. People who are happiest when theyre solving problems and collaborating with the industrys best and brightest.
In exchange, well make sure the work you do here is worth doing. Thats the iManage way. Its how we do things that might appear impossible.
How we develop our employees strengths and unlock their potential. Its how we find meaning in everything we do. Whoever you are, whatever you do, however you work.
Make it mean something at iManage. Learn more at www.imanage.com Please see our privacy statement for more information on how we handle your personal data https / / imanage.com / privacy-policy /