Junior Oracle DBA- Support LAD-MX -20000NBUApplicants are required to read, write, and speak the following languages : English
Technical Support Analyst
This position is for a Technical Support Analyst to the new Oracle Database Exadata and Cloud Database support team in Guadalajara, Mexico.
The candidate should have good hands on experience on UNIX, Linux and / or Solaris platforms.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our products.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Oracle Support, an extremely important phase in the company’s strategy.
The selected candidates will also be providing advice and assistance to internal Oracle employees on various customer situations and escalated issues.
Some of the role’s duties include :
Technical degree i.e. BS in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry or proven professional and technical experience.
Soft skills :
Technical Skills :