CX PMO Analyst
hace 5 días

About us

Beat is one of the most exciting companies to ever come out of the ride-hailing space. One city at a time, all across the globe we make transportation affordable, convenient, and safe for everyone.

Today we are the fastest-growing ride-hailing service in Latin America and part of the international FreeNow Group owned by Daimler.

But serving millions of rides every day pales in comparison to what lies ahead. Our plans for expansion are limitless. Our stellar engineering team operates across a number of European capitals where, right now, some of the world’s most ambitious and talented People are changing how cities will move in the future.

Beat’s footprint is rapidly expanding with current service in Greece, Peru, Chile, Colombia, Mexico and Argentina. Our global headquarters are in Athens and we are building our European headquarters in Amsterdam to attract the best talent in the world.

About the role

We are looking for a well - organized and passionate PMO Analyst for our Program team in Lima. In this role, you will have the opportunity to provide support to the CX Program Team by being the administrator of all area' projects, those that will have an impact on CX’s KPIs and our users' experience.

As a PMO Analyst, you will be accountable for having all the area’ projects well organized and with the appropriate resources.

Also, you will need to align with the program specialists and all support teams inside CX, for dimensioning efforts and continually track if the benefits that were mapped at the beginning of the project are still being delivered.

Owning your domain is a must for this position as you will need to present the best proposal on how and when the projects should start and be implemented.

The ideal candidate for this role should also have strong analytical and coordinating skills as our processes are complex and diverse.

Your challenge will be to collaborate to make the project deployment in the most smooth way possible and in the initial estimated timeline.

If you are all the above and do not settle with a comfortable status, take a look at the job description below and jump into our Beat team!

What you’ll do day in day out :

  • Collect program and operational data, provide analysis and insight into predictability of operational measures and customer pain points.
  • Create, distribute and promote the use of data and reports to ensure greater visibility and transparency of metrics, KPIs, and OKRs as well as to propose what initiatives and projects should be prioritized based on data.
  • Collaborate to maintain a healthy scorecard and project roadmap reporting; utilize analyzed data to create better roadmap predictability and operational metrics to help the CX organization.
  • Drive continuous improvement of KPIs and analyze possible processes for automating and / or simplifying self-service support.
  • Maintain and improve processes to ensure the CX organization presents accurate information to all Beat stakeholders.
  • Develop spreadsheets, diagrams and process maps to document needs; contribute to the team’s efforts to create and maintain training, project, KBs, and operations documentation updated.
  • Develop and manage a detailed project schedule and work plan and have the correct tracking and monitoring of ongoing projects’ area in order to accomplish deadlines.
  • Measure project performance to identify areas for improvement.
  • What you need to have :

  • BSc in Business Management, Industrial Engineering or similar
  • At least two years of experience in project management with the use of agile methodologies
  • Numerical ability to measure the benefit of your proposals
  • Agile methodologies knowledge (Is a must)
  • Proficiency in MS Office / Google applications
  • Willingness for continuous learning and development
  • Team player with a great attitude and passionate about technology
  • Excellent communication in both English and Spanish
  • What's in it for you :

  • Competitive full-time salary.
  • Private Health Coverage on the Company’s group program.
  • Beat rides - travel in our city for free, at the tap of a button.
  • Breakfast, fruit, and snacks all day long.
  • Training budget for personal development.
  • A great opportunity to grow and work with the most amazing people in the industry.
  • Being part of an environment that gives employees large goals, autonomy and mentoring, which creates incredible opportunities, both for you and the company.
  • Corporate Discount Program to be used in almost all LatAm countries.
  • As part of our dedication to the diversity of our workforce, Beat is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

    As part of our dedication to the diversity of our workforce, Beat is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion

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