LATAM - Regional Service Manager, Global Distributor Enablement & HBDC
Cepheid
Lima, Lima, Peru
hace 6 días

POSITION SUMMARY :

The Regional Service Manager will be a key member of the regional Customer Care team leading the local implementation of policy, commercial propositions, operational controls and change management with external channel partners and internal stakeholders.

Reporting to the Customer Care Operations Director LATAM, the ability to bring our channel partner network up to our internal standards of service delivery will be critical to continue to enhance our best-in-class NPS.

This job will be based in Peru and will require approximately 25% travel for effective execution of projects.

ESSENTIAL JOB RESPONSIBILITIES :

  • Manage key strategic initiatives, track project milestones and deliverable adherence.
  • Customer Satisfaction through daily management of service operations and through field visits.
  • Lead the building of channel partner enablement rigor and processes, by ensuring roll-outs are successful and maintained.
  • Team management will be required.

  • Use continuous Lean, Six Sigma Principles and problem-solving process to bridge the gap between company and end users, with zero tolerance on compliance deviations.
  • Work with regional business managers and external partners to identify key service products required by customers and encouraging growth.
  • Skill in training technical teams, repair center, customer support, CRM, installed base management (IB).
  • Experience / routine knowledge of laboratories (clinical analysis) is a differential.
  • MINIMUM REQUIREMENTS :

    Education or Experience (in years) :

  • Bachelor’s degree with 5-10 years of related work experience or Master’s degree in field with 5+ years of related work experience.
  • Extensive experience managing leading technology or healthcare distribution partners in LATAM
  • Strong people management experience.
  • Ability to develop relationships, across organizations while demonstrating humility and geopolitical awareness.
  • Project Management and / or Commercial experience will be advantageous.
  • Experience with customer service organizations preferred.
  • Knowledge and skills :

  • Excellent English communicator via phone, email, PowerPoint and face-to-face.
  • In-depth experience with Microsoft Office required. Experience with Salesforce.com, SAP, Adobe.
  • Other :

  • Valid Passport
  • Travel into LATAM Region and USA (California) will be expected
  • The statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.

    When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win.

    As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

    At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

    Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

    If you’ve ever wondered what’s within you, there’s no better time to find out.

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