Driver Operations Associate, Chicago Chicago / Global Expansion Market Expansion / Full-time Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology.
We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go.
People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday .
With 1600 employees spread across SEA, INDIA and LATAM, our 6-years old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter.
Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the worlds delivery needs.
Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods.
We realise this vision with a glocal approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors.
At the same time, we have ambition to build an international brand by establishing an even more global presence. As part of our plan to achieve this ambition we will be entering the United States and seeking a Driver Operations Associates based in Chicago, IL.
Main responsibilities Driver acquisition & training Constantly maintain an over-supplying effort by keeping a healthy pipeline of leads, by efficiently scheduling and training and effectively retaining drivers on the platform.
Driver and Community management Actively moderate (bring people together), leverage, incentify and rule the driver community to shape the best service quality to users and the best worth for drivers to maximize driver retention Understanding driver operations standards Provide accurate, valid and complete information by using the right methods / tools What we seek Leadership skills to deal with a large and diverse driver community.
Strong sense of prioritisation, and structured mindset to cover multiple things at the same time, without compromising on quality.
Strong integrity to make the best decisions for the company in every situation and stand firm without compromising Data-driven to identify leverages and make the best decisions for the business in every situation Requirements Degree holder with at least 4 / 6 years of operational / leadership experience, preferably in a logistics / e-commerce fulfilment environment Knowledge and understanding of mobile and web technologies Fluent in English Lalamove Company Benefits and Extra Perks Be part of an exciting start up environment, be part of the initial team in the US Excellent career growth Multicultural and fun work environment, happy Fridays, work anniversary celebrations and more! Generous paid parental leave Choose between a Mac or Windows workstation Monthly credit to use on Lalamoves Application 401k / Healthcare / Insurance / Dental Coverage Re-location and / or Visa Sponsorship is not included in our hiring package.
Applicants will need to be authorised to work in the US. Lalamove does not make hiring or employment decisions on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.