McKinsey Implementation Customer Care & Experience - Coach
McKinsey oamp Company Inc
Chicago, INDIA
hace 12 horas
source : TimesJobs

Qualifications 3 years work experience in designing solutions, business processes, operating models and leading large implementation programs crossing multiple functions in one, or a variety of industries Bachelors degree, Masters degree preferred with academic achievement Hands-on experience in customer experience, frontline and sales transformations, digital operations, and corporate and business function transformations Demonstrated performance improvement and change management Superior problem solving and analytical skills Comfortable with heavy client contact and building a relationship with clients Strong interest and passion for coaching or mentoring clients Industry expertise preferred in Banking, Insurance, Financial Services, High Tech, Media, Telecom, Retail / Consumer, Healthcare, Travel / Transport, or Public Sector High-value personal qualities - critical thinking and problem-solving skills, ability to influence, work in teams, resourceful, responsible, tenacious, independent, self-confident, high-energy Ability to travel 80 PERCENT (Monday-Thursday) Who You'll Work With You will be a part of McKinsey Implementation (MI) a rapidly growing capability for our firm in one of our offices in North America.

As a member of MI, youll work in a collaborative culture, working closely with our client project teams solving their toughest problems, providing end-to-end support to ensure the clients are able to deliver and sustain the full benefits of McKinseys recommended change in their business.

Blending strategic thinking with hands-on practicality, our team of consultants and experts work to develop and implement strategies that solve our clients' most critical problems on a global scale.

Our team acts as the trusted advisor to senior leaders and help change mindsets and model behaviors while guiding an organization and its leaders through change and implementation to achieve sustainability of their programs.

What You'll Do You will be responsible for blending strategic thinking with hands-on experiences, advising on developing and defining operational strategies, and helping our clients build capabilities in delivery and execution around their most critical problems.

As a McKinsey Implementation consultant, our work is about coaching and delivering lasting outcomes. In your role, youll provide a unique set of tools and techniques to help clients identify opportunities for improvement, focused on our clients customer care / call center / frontline staff.

You will implement recommendations in support of our clients business objectives. You will work directly with clients while sharing your expertise and insights with colleagues globally, thereby expanding our knowledge and refining our approaches in Service Operations.

Industries Retail Semiconductors Travel, Transport & Logistics Advanced Electronics Agriculture Telecommunications Aerospace & Defense Automotive & Assembly Chemicals Consumer Packaged Goods Financial Services Healthcare Systems & Services Metals & Mining Pharmaceuticals & Medical Products 12 More Functions Operations Apply Now FOR U.

S. APPLICANTS McKinsey & Company is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

FOR NON-U.S. APPLICANTS McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

  • share this job Job Skill Group - CSS Associate Job Skill Code - SIC - Senior Implementation Coach Function - Operations Industry - Retail;
  • Semiconductors;Travel, Transport & Logistics;Advanced Electronics;Agriculture;Telecommunications;Aerospace & Defense;Automotive & Assembly;
  • Chemicals;Consumer Packaged Goods;Financial Services;Healthcare Systems & Services;Metals & Mining;Pharmaceuticals & Medical Products Post to LinkedIn - Yes Posted to LinkedIn Date - Thu Apr 02 200000 GMT 2020 LinkedIn Posting City - Chicago LinkedIn Posting State / Province - Illinois LinkedIn Posting Country - United States LinkedIn Job Title - McKinsey Implementation Customer Care & Experience - Coach LinkedIn Function - Consulting;
  • Strategy / Planning LinkedIn Industry - Aviation & Aerospace;Financial Services;Hospitality LinkedIn Seniority Level - Associate

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