Troubleshoot and maintain a high availability radio communications network to meet or exceed both the contractual SLA target and customer expectations.
Responsible for the triage and escalation of incoming fault tickets.
Responsible for the troubleshooting and resolution of tier 1 field issues on networking, telephony, RF, and point to point microwave equipment.
Responsible for completing preventative maintenance on various equipment to ensure proper system operation with focus on trend analysis and documentation of results.
Responsible for routine communication and reporting to customers and internal stakeholders on the status of assigned projects and cases.
Rotating On-Call After Hours Support Required.
Develop and document solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.
Continuous training in the latest technologies and troubleshooting techniques.
Work cohesively with cross functional teams in support of engineering, project management and sales personnel.
The Ideal candidate will have an Associates Degree in Electronics, Information Technology, or another relevant field. Alternatively two years of field experience as a network or radio
technician will be accepted in lieu of a degree.
The ideal candidate should have knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques. TCP / IP and MPLS.
The ideal candidate will have knowledge of RF systems, such as transmitters, receivers, and antenna networks.
Should be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access.
Should have strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams.
Should be self-motivated and self-managed to perform the required duties without direct onsite supervision.
Should have knowledge of RF systems, such as transmitters, receivers, and antennanetworks.
Candidate will be expected to have or be willing to obtain Network+ and Security+.