Requirements · Bachelor’s Degree or higher (Systems Engineering, Software, Electronics or other IT related careers) - 1+ years in a support or analyst role, preferably in a cs / sales organization supported by a CRM system.
Required) - Understanding of CRM capabilities regarding configuration and custom development. - Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards -
Creative and analytical thinker with strong problem-solving skills - Operating in an agile framework with user story experience (is a plus) -
Experience with JIRA / Wiki from Confluence. (is a plus) - Basic knowledge in Active Directory. (is a plus) - Fluent advanced English (Writing, speaking and listening).
Duties and responsabilities · Serve as primary system administrator for the Salesforce.com environment with 2500+ users.
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks · Help solve technical issues for our stakeholders by troubleshooting and engaging with the development team for a resolution.
Escalate system bugs and handle vendor communication. · Respond end users asking for help through our ticketing system (JIRA / SN) · Follow up with customers to ensure issue has been resolved.
Collaborate with various internal departments to ensure Salesforce environment and VOIP platform supports internal needs relating to functionality and performance.
Añadir a los favoritos
Eliminar de mis favoritos
Debes iniciar sesión en tu cuenta para agregar este empleo a tus favoritos. Haz clic en "Continuar" para acceder a tu cuenta o crear una cuenta nueva. Luego de iniciar sesión, podrás ver y organizar tus favoritos tanto en nuestro sitio web como en la aplicación móvil.