Salesforce System Administrator
Lima, Lima, PE
hace 5 días
source : beBee

Requirements · Bachelor’s Degree or higher (Systems Engineering, Software, Electronics or other IT related careers) - 1+ years in a support or analyst role, preferably in a cs / sales organization supported by a CRM system.

Required) - Understanding of CRM capabilities regarding configuration and custom development. - Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards -

Creative and analytical thinker with strong problem-solving skills - Operating in an agile framework with user story experience (is a plus) -

Experience with JIRA / Wiki from Confluence. (is a plus) - Basic knowledge in Active Directory. (is a plus) - Fluent advanced English (Writing, speaking and listening).

Duties and responsabilities · Serve as primary system administrator for the environment with 2500+ users.

  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks · Help solve technical issues for our stakeholders by troubleshooting and engaging with the development team for a resolution.
  • Escalate system bugs and handle vendor communication. · Respond end users asking for help through our ticketing system (JIRA / SN) · Follow up with customers to ensure issue has been resolved.
  • Collaborate with various internal departments to ensure Salesforce environment and VOIP platform supports internal needs relating to functionality and performance.
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