Please note Through the end of 2020, all jobs are remote-friendly but we would love to have you in our Chicago office once deemed safe and appropriate to return.
Being an UX Researcher at iManage means You will impact the direction for a suite of enterprise software solutions across multiple domains (security, Artificial Intelligence / Machine Learning, productivity) built for web, mobile, and desktop consumption.
As a User Researcher you will work closely with our senior research staff and take on responsibilities in planning and implementing user research activities, synthesizing qualitative / quantitative data, and translating research insights into actionable design recommendations.
This is a hands-on role which includes designing and documenting research plans, identifying key user personas, moderating user research sessions, and reporting findings to the project team and stakeholders.
iM Responsible for Establishing the foundation for quantitative and / or qualitative data collection for iManage Security / Artificial Intelligence products Identifying goals for the research Outlining click-tracking plans Synthesizing the incoming data and producing relevant reports Working closely with UX, Product Management & Development teams to gain understanding of the iManage product portfolio Planning & conducting user research activities for multiple software products (web, mobile, desktop) Continuously refining key user personas for each product Defining benchmarking metrics and tracking them over time Implementing & designing user testing (qualitative, quantitative, PURE) Reviewing remote user test sessions and creating usability reports Helping identify future areas of research Working closely with UX designers, developers & the product team to understand human-centered designs based on your knowledge of HCI fundamentals iM Qualified because I have A passion for uncovering pain points and delights in digital products, as well as helping to solve difficult user experience problems based on my research Experience collaborating with designers, developers and product teams across multiple products Experience in desktop, mobile or web application testing in both moderated and unmoderated environments An ability to effectively articulate issues and concerns to team members and clients as well as working to strategize potential solutions Excellent verbal and written communication skills Experience planning long-term user research strategy Proven ability of conducting user research in a LEAN UX environment and Agile / Scrum development process iM Getting to Collaborate cross functionally and conduct research that will have a visible impact on our product direction Join a supportive, experienced team benefiting from continuous growth within an inclusive, encouraging, and vibrant culture Onboard remotely and be included in all aspects of iManage life Focus on meaningful work, solving complex, real world issues utilizing the latest technologies and protocols