Technical Software Support Manager - B2B - SaaS
Esko
Chicago, INDIA
hace 1 día
source : TimesJobs

This is us! Esko, a Danaher company, is a global provider of integrated software and hardware solutions that digitize, automate and connect the go-to-market process of consumer goods.

Esko connects people, processes and tools to meet the needs of global brands and the people who trust them. Esko customers bring consumer products to life with accuracy, efficiency and speed.

Packaging for 9 out of 10 major brands is produced by Esko customers today. Headquartered in Gent, Belgium, Esko employs 1800 people worldwide with a unique focus on the packaging.

Esko, Brand Solutions is a business unit within Esko and it helps its customers make the best packaging for billions of consumers.

Our product portfolio supports and manages the packaging and print processes for consumer packaged goods (CPG) brands, pharma, life science, and retail customers.

Esko solutions are used in packaging management (WebCenter), asset management (MediaBeacon), artwork creation and 3D visualization (Studio), structural design (ArtiosCAD), prepress, workflow automation (Automation Engine), quality assurance, sample-making, palletization (CapePack), supply chain collaboration and / or the production of signage and displays.

The Esko family includes solutions from recent acquisitions including Enfocus, with its PDF quality control tools and automation solutions, MediaBeacon, with its digital asset management (DAM) solutions, and BLUE Software, with its SaaS label and artwork management applications.

Our core values We empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation.

We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve.

And we would love to have you on this journey with us! Apply today. The Software Customer Support Manager is a unique opportunity to Contribute in a meaningful way by overseeing the daily activities of a global application support team.

The primary focus will be to provide quality and effective application support to our global SaaS clients and sound tactical leadership in collaboration with the Director, Global Support.

Critical Success Factors for the Ideal Candidate Profile are Communicate and interact effectively with customers, product management, quality control, documentation, training, deployment, IT and other departments within Esko.

Ensure individual and team responsibilities are performed in a timely, consistent, and responsive manner. The ability to build a cohesive team and to manage resources effectively.

Ensuring that all processes used by the support team are thoroughly documented and regularly improved. Coach and mentor the support team associates on their technical and personal development.

We are looking for a professional who is Motivated and Driven to focus and direct their energy and efforts towards achieving success Disruptive Thinker solve problems and approach work with innovation at the forefront of their mind.

Team Player relationship savvy people who intentionally make connections with both internal partners and external contacts.

Customer-Oriented Achiever - create commitment and trust through strong work ethics and customer-focused attitude A flexible and creative professional style with a knack for building relationships, influencing and challenging the status quo Excellent oral, listening and written skills with the ability to understand and interpret business needs to define communication requirements for a variety of audiences Your Education and / or Background Experience will include Five years experience working in an environment providing B2B technical support using industry standard support best practices A Bachelor's degree in IT, CIS, MIS, or related field.

Experience leading team of support specialists in a fast-paced, 24x7 global SLA-driven Enterprise customer SaaS business.

Good understanding of JavaScript, XML, HTML, CSS, RESTful Services, and SQL Our offer You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important.

It's a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals.

You will work in a leading global company, with a Manager who cares about you, your strengths and will help you to develop the best possible version of yourself.

At Danaher, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of 65,000 intellectually curious associates.

Listen to our voices https / / jobs.danaher.com / global / en / our-difference Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The EEO is the Law poster is available here. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The EEO is the Law poster is available here.

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