Senior Account & Relationship Executive for CT Corporation is a highly experienced professional with a proven record of influencing and impressing customers.
He / she must be able to build strong relationships with customers, be an expert project manager, be proactive and highly detail oriented.
He / she must effectively acquire, manage, maintain and grow account relationships with demanding law firm and corporate customers who require the highest level of client service.
Senior Account & Relationship Executive is a high profile role that has direct accountability for CTs largest and most profitable and complex corporate and law firm clients.
reporting recommendations and developing solutions in partnership w / sales, technical, support and service teams; utilizing a formal follow-up process with clients on all transactions and providing inputs to process improvement, product refinement, new product development and client retention.
Accountable for delivering revenue results by both proactively identifying customer needs and upsell opportunities and closing opportunities identified by domestic and global service team members.
identifies and drives additional revenue as a result of the consultative service delivery Manages customer requests through its lifecycle by gathering information to answer customer questions (e.
g., billing inquiries); providing subject matter knowledge to help customers reach business decisions Effectively communicates to clients, current plans and future vision for CTs products and services Partners with sales teams to ensure that all customer interaction and initiatives are coordinated with broader sales efforts to create a seamless and professional experience for customers Works closely with the supporting service teams and resources to ensure smooth hand-off and delegation of work, monitors status of all outstanding orders and activity, and guarantees on-time delivery for customers Manages time and resources effectively to accomplish team targets by planning for and scheduling all required service activity in proper ratios (e.
g., calls / meetings / emails and order processing); stays organized and ensures elements of the service process are operating properly at all times Participates in the maintenance and growth of business by promoting the identification of upsell / cross-sell opportunities by staff for the full array of Global products and services (e.
and maintaining a reputation of competence, integrity and professionalism. Experience, Knowledge and Tools Four-year Bachelor's degree in Marketing, Business, or related discipline Masters degree a PLUS At least 5 years experience in a customer service oriented, paralegal, marketing or sales role Excellent written and verbal communication skills Strong computer and systems knowledge, technologically savvy Expert knowledge and appreciation of superior customer service Highly detail oriented and possesses a superb work ethic including punctuality Proven ability to build effective relationships with clients, external and internal partners Keen ability to recognize issues or problems and determine when to escalate or handle independently Demonstrated ability to own problems on clients' behalf and follow through with commitments Independent thinking and troubleshooting on client issues Ability to multitask and prioritize while under pressure Work independently and in a team environment Collaborate effectively across multiple internal teams (e.
g. support, service, sales)and with external partners to achieve desired outcomes All Locations USA-IL-Chicago-South LaSalle St