Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.
As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.
Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Manning and Planning Specialist provides support to overall workforce schedule development, implements schedules and ensures staffing levels for the Lima Reservations office coincide with Intl MPP requirements.
Additionally this resource will generate reporting, provide feedback on schedules analysis and has a strong working knowledge of real time RES operations staffing curves and call center metrics.
This position may also be called upon to cover for supervisors during vacation periods.
What you'll do
Support RES office capacity planning, scheduling and real time resource management
Organize monthly and Quarterly biddings in coordination with MPP and publish schedules on time and seatmap according to the schedules
Coordinate and publish CORE schedules monthly
Organize departmental schedules locally including trainings, monthly TBMs, vacations, OVT request according to MPP strategy
Organize office special coverages including arrangements for recruiting temporary full time agents
Organize annual vacation bidding
Prepare and send Payroll exceptions reports to accounting for processing
Keep headcount updated and inform MPP and Accounting any exceptions that might affect bidding or payroll respectively (Maternity leave, resignations, change of status, among others).
Keep sick leave counts records, absences and vacations of all RES personnel
Collect medical certificates, absences notifications and inform accounting of absences which require social security paperwork
Coordinate maternity leave and nursing allotted time with agents
Run and send information / reports to management and specific departments as required
Understands and communicates corporate policies and procedures
Participate in conference calls / meetings as required
Seek opportunities for continuous improvement in operational handling and recommend for simplification of processes and improve operational efficiencies
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Be an agent with at least one year seniority in the Company, RES knowledge and experience would be an asset
Proven above average interpersonal and organizational skills
Must be able to effectively multitask to meet the demands of the position
Demonstrates strong leadership and resolution skills, initiative and good judgment
Excellent writing and oral communication skills in English and Spanish
Be able to work a variety of shifts (including overnight, weekend and holidays) according to operational needs
MS Office proficient
What you'll get
Feel free to take advantage of all that American Airlines has to offer :
Travel Perks : Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits : You’ll have access to your health benefits to help you stay well.
Wellness Programs : We want you to be the best version of yourself that’s why our wellness programs provide you with all the right tools, resources and support you need.
Additional Benefits : Other great benefits include our Employee Assistance Program, and discounts on hotels, cars, cruises and more