1. POSITION SUMMARY
Manage the internal It Support team and evaluate skills and performances, ensure end user service is timely and accurate on a daily basis, support technician, set specific end user service standards, contribute to improving IT support by actively monitoring and responding to end users queries, establish best practices through the entire technical support process, identify areas of improvement, evaluate daily, weekly and monthly team’s productivity, provide feedback to the appropriate internal teams like security, to improve cross problems solutions.
Providing outstanding first & second level technical support as well as assisting in planning out and building our IT infrastructure.
2. POSITION SPECIFICATION
Diploma / Bachelor in Computer Science or related field or higher
Professional Experience :
Minimum experience of 4 years and above.
Essential Technical Skills :
Experience in below Infrastructure.
Sophos Security (Firewall, MTR, Email Security)
Point of Sales System & Hardware
Fresh Service Helpdesk
Basic Networking & Telephone
Personal Attributes :
Research, analyze and evaluate new delivery
Establish and maintain effective working relationships with those contacted in the course of work
Effectively present information and / or respond to inquiries
Ability to work in Agile Scrum / Kanban Environment.
Communicate clearly and concisely in Malay & English, both orally and in writing.
Able to communicate in other languages is an added advantage.
Valiram's 8 Critical Traits :
Resilient - They Don't Give Up Easily
Curious - They Ask Rather Than Tell
Agile - They Are Fast And Responsive
Accountable - They Take Ownership
Lead with Integrity - How They Act When No One Is Watching
Positive - They See The Glass Half Full
Customer Centric - They Put The Customer First
Collaborative - They Are Easy to Work With Others
Benefits : Dental insurance
Opportunities for promotion
Schedule : Monday to Friday
Supplemental Pay : Performance bonus
COVID-19 considerations :
All employees are required to be fully vaccinated and wear a mask.
Ability to commute / relocate :
Kuala Lumpur : Reliably commute or planning to relocate before starting work (Required)
Application Deadline : 08 / 25 / 2022