Help Center Support Specialist
Globalization Partners
Lima, Lima, PE
hace 2 días
source : WHATJOBS

Globalization Partners’automated, AI-enabled global employment platform, designed by our technical teams and powered by our worldwide HR experts,enables our customers to hire, onboard,and manage the best talent they can find, anywhere in the world.

As the global employment technology leader, we simplify global business byallowingcompanies togrow to new countries and test new marketscompliantly,without the hassle of setting up branch offices or subsidiaries.

With diverse teams all around the world, our people are the heartbeat of the company and the reason why Globalization Partners is a fun and inclusive place to work.

Weencourage and support personal growth and career development, trustour team memberswith the autonomy to dotheirbest work,and believe in recognitionfor a job well done.

Did we mention you can experience all of this while working remotely? As a remote-first employer, we value your experience and skills more than where you are located.

Join our collaborative work environment where you can make a real impact and love the work you’re doing!

About the position :

Are you excited by the software industry and international business? Are you interested in a ground floor opportunity with a rapidly growing company that wants you to grow with them?

If so, join our expanding Product Support team to work directly with our customers via email, web chat, and phone.

What you’ll do :

Use your exceptional skills in both written and spoken English to respond to user inquiries.

Be at the forefront of the ticketing and help in routing issues to the appropriate support experts.

Track tickets through the resolution process to ensure 100% user satisfaction.

Respond in real time via a chatbot agent.

Be flexible to work a monthly 5-day rotating day shift to enable the business offer 24 / 7 support.

What we’re looking for :

6-12 months of user support experience using a trouble ticketing system in a user support environment. ZenDesk experience is highly preferred.

A Bachelor’s degree Diploma in International Business / Finance or related discipline is preferred. An Associate’s degree with a year of experience in user support will also be considered.

Fluent written and spoken English skills.

A pleasant personality and a commitment to user satisfaction.

Someone capable of managing shifting priorities, while maintaining organization and control of the expected product outcomes.

Excellent problem solving and analytical skills.

About Globalization Partners

Globalization Partners is the world’s leading global employment platform that makes it fast and easy for employers to hire anyone, anywhere, without having to set up international branch offices or subsidiaries.

By using Globalization Partners’ proprietary, AI-enabled, automated, and compliant platform, companies can grow revenue faster, improve their access to global talent, and minimize risk.

Customers receive around the clock access to the industry’s largest and most experienced team of global HR experts who can assist with questions about hiring talent in over 187 countries.

Globalization Partners is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity.

We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.

Globalization Partners also is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability during the interview process, please contact us at globalization-partners.com.

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