Shangri-La Customer Engagement & Process Transformation Kuala Lumpur

Looking for potential Project Specialist (Earn up to RM5000)

Shangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels world-wide.

Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, to learn and to share knowledge.

Growing exponentially, the award winning Shangri-la CEPT-KL is constantly on a lookout for highly motivated and talented individuals.

We're looking for someone extraordinary. Someone with a meticulous and innovative mind, skilful, with a thirst for knowledge.

Is it you, we're looking for?

You are responsible for (but not limited to) :

Establishes project requirements by studying organization plans and objectives

Partner with IT teams across Shangri-la on projects requiring IT intervention

Lead projects end to end as assigned with attention on scope, timeline, budget, risk , KPI’s and other project element.

Set up project progress meeting, capture minutes, and follow-up on the action items.

Collaborate with Operations and stay fully abreast on SOP / SYSTEM and Policies

Maintain Issue logs and liaise with POC to ensure resolution by following thru and escalating when appropriate

Preparation of Project related reports. Ensure completion of all project documentation.

Effective communicator across all levels of the organization

Defect elimination to improve work efficiency.

To succeed in this role, you should have the following skills and experience

Bachelor degree / diploma in any related field with minimum 3 years relevant experience

Excellent spoken and written English is essential.

Ability to converse & write in Mandarin & Cantonese is a MUST

Experience in project management methodology.

Professional presentation of self

Project Management background / experience

Computer literate and internet savvy.

Flexible to changes and has sense of urgency

Can work under pressure and deliver on set goals

Positive work attitude and able to work in a team environment

People leadership experiences desired / preferred.

What's in It for You?

Free stay at any of our Hotels globally (one of a kind in the industry)

5-Day work week.

Earn attractive monthly salary.

Discretionary performance-based bonus and incentives.

Paid Training and career development opportunity.

Socso, EPF, EIS and medical insurance coverage.

Annual Preventive Health Screening.

Annual Leave.