Client Services Manager
Chicago, INDIA
hace 4 días
source : TimesJobs

Smarter Thinking. Real Results. Technology consulting has been our story for over 14 years. Companies from all industries partner with us for our innovative mindset to help them digitally transform to create market advantages, become resilient, and prepare for whats next.

With us, the possible becomes actual. We provide strategic and innovative services focused on digital experiences, engineering, automation, data and analytics, and salesforce solutions.

Saggezza consultants work as part of a global team, and throughout their tenure, have the opportunity to work on a variety of different projects across various clients and industries.

We are chartered to do one thing, and one thing only to bring enabling technology to our clients that allow them to move their business forward.

We are looking to hire a client services manager to lead our client services team based out of Chicago. The client services manager will be responsible for growing and guiding the team that builds, nurtures and owns client and stakeholder relationships across Saggezzas multinational clientele.

Members of Saggezza's client services team, are Saggezzas clients biggest advocates. It is made up of passionate individuals who collaborate internally and externally to problem solve and build a strategic vision that is best for our clients.

This a client-facing role that will have some elements of both project execution and identifying new business opportunities among existing clients.

Furthermore, the client services manager will support the team of client services associates to do the same. This opportunity will be based out of Chicago and will require travel to engage in person with clients.

Due to COVID-19, this role will initially be remote with no required travel, but candidates should be prepared for this to change.

The ideal candidate should be able to understand technical requirements at a high level as well as manage the customer experience to ensure successful delivery of projects.

This position will also include some administrative responsibilities such as preparing and maintaining internal project revenue spreadsheets, crafting SOWs (statements of work), invoices, and other client related paperwork for new projects.

As a leader, the client services manager will orchestrate the team to work effectively together, empowering, motivating and inspiring the team to ensure high performance standards and business results.

  • What Youll Definitely Need Bachelors degree, ideally in a business or technology related discipline Minimum of 6 years of experience in a client services, client relationship management, account executive related field At least 2 years of professional services experience from a management consulting firm or professional services organization with a focus on technology A deep interest in working within IT At least 2 years experience of leading a team and delivering business results Excellent customer service attitude and excitement to cultivate strong client relationships Must be open to travel Nice to Have Ability to prioritize and manage multiple tasks and work effectively in a fast-paced, deadline-driven, high-pressure environment Able to work within multiple industries and adapt to client needs and requirements Excellent judgment / decision-making skills;
  • high tolerance for ambiguity Multi-faceted problem solver; experienced in working in a collaborative team environment Dont tick all the boxes?

    Dont worry about it we still want to hear from you if you think youre the right person for the job. From a cultural perspective, we look for individuals who possess the following qualities that will contribute to our success and the success of our clients Entrepreneurial spirit We seek individuals who enjoy contributing to the growth of an organization and who show commitment to the success of their team.

    Problem-solving skills Individuals at our company have well-honed analytical skills coupled with business acumen to structure problems, deliver solutions, and communicate insights.

    Drive Our team sets ambitious goals and seeks energetic professionals, enjoy a fast pace environment, and thrive in taking on responsibility.

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