Janio is a cross-border logistics platform thatprovides an integrated end-to-end logistics solution to merchants acrossSoutheast Asia (SEA).
At our core we operate as a smart logistics solutionsprovider, serving merchants and logistics partners and connecting industryplayers across the globe.
Through Janio, we strive to create a truly integratednetwork that brings together every key player to become the backbone supportingSEAs growing e-commerce ecosystem.
Looking ahead, our platform would look toincorporate elements of AI and machine learning to provide a suite of smartsolutions for real-time tracking, route optimization, warehouse management anddynamic forecasting to truly become a data-intelligent platform.
Gearing up for the next growth stage, Janio islooking for a Customer Service Lead to join our Operations team. As a CustomerService Lead, you will be responsible for attending to customer enquiries andensuring that customers are satisfied with our service.
The Customer Service Lead will handle theoverall customer service issues and some administrative duties. This includesmanaging customer queries and escalating complaints across to management andother stakeholders.
The role will report to the Country Manager, Thailand and work closely with the relevantstakeholders like service partners and other departments to ensure the smoothrunning of the warehouse.
A successful candidate will :
To act as our first contact point andresponding promptly to customer inquiries
Provide exceptional customer serviceto clients and acknowledge the inquiries on a timely manner.
Resolving customer and carrierproblems
Provide shipment quotes forcustomers and set up shipments as required by existing customers and walk-inone-time cash ad hoc inquiries.
Monitor daily report and follow upon any shipment which has delays or issues to update clients
Help manage customer accounts.
Responsible for the reception deskin the office
Handle inbound and outbound phonecalls.
Assist Finance for the daily cashcollection payment follow up from customers
Carry out administrative duties andother tasks assigned by the company
Minimum 1 year working experience incustomer service in the logistics or courier industry
Logistics experience is preferred
Fluent in English and Thai
Communication skills to liaise withrelevant stakeholders
Working knowledge of MicrosoftOffice, Word and Excel