SoftwareONE Technology Services is a premier provider of professional and managed services.
Our Technology Services ethos places the customer outcomes at the heart of everything we do. SoftwareONE works closely with customers to align business and IT objectives.
We support the organizational goals through our solutions. Based on the business objectives and IT investments, we provide IT strategy, defined roadmaps, and design and implement solutions to accelerate the transformation of our customer's business.
The FinOps Practice Lead is an industry expert for FINOPS framework and methodology, with an attitude and passion for owning a business unit end-2-end.
In short, Business Owner / single point of contact (SPOC) for FINOPS as the specific subject accountable in Services. In this role the person is not only developing the Direction & Strategy but also holding other business units, such as Sales (Account Management and Pre-Sales) or Service Operations accountable to deliver against the subject FINOPS.
Working very closely with them to achieve the defined goals & financial targets against the market potential seen by the Business Owner.
Key is to lead and influence strategy & execution on the subject and subsequently supporting them in landing it. The Customer Experience & Delivery Excellence has always to be the focus and key success metric.
This role is part of the Regional Services Organization and will contribute as part of the Leadership team to the overall success.
SoftwareONE defines a 'subject' that the Practice Lead owns as a single solution, or family of solutions, that are offered to customers / the market which achieve a specific business outcomes. FINOPS currently includes :
FinOps Advisory Services & Managed Services
Cloud Managed Services
Target is to run a well-managed contribution margin local service line with a focus on delivery excellence, which also drives upsell & cross opportunities without sales through service success & effective customer interaction.
Ownership is key with clear customer focus and operational excellence (delivery) in mind!
Is the (single point of contact) for the FINOPS business and is measured directly against the overall P&L (GP & Contribution Margin) of FINOPS business across the LATAM Region and therefore supporting aspects of both pre-sales & delivery to achieve it
Responsibility of the FINOPS pre-sales function (Solution Specialists) together with Delivery
An industry expert for FINOPS and therefore driving the strategy execution with its priorities with the focus of landing it with the countries in an entrepreneurial spirit
Provide feedback on the portfolio (with Innovation & Technology together with the global business owners), commercial models (with Sales) and efficient delivery (with the Dynamic Resource Model - Delivery).
All in close alignment with respective processes :
Define the local portfolio across Advisory, Delivery
Contribute to continuous improvement around our proactive managed services
Contribute to the development & execution of the portfolio (engineering and productization) is with I&T
Actively engaging with the countries local leadership teams around local execution of sales enablement (account management & pre-sales), GTM, service operations (Dynamic Resource Model - Delivery)
Engage and hold other business units, accountable for the execution of an efficient and effective landing of the FINOPS practice within the Region.
Possessing technical and entrepreneurial expertise to become a clear go to person for the Federation
Supporting in customer activities (sales & delivery) including measuring the health / experience in order to implement the learnings
Ensure world class delivery excellence which is customer focused and measured through a customer satisfaction platform
Create and actively drive a global collaboration amongst global, regional Business Owner and local team leads
What we need to see from you
Ability to effectively lead people including when no direct reporting line exists
Is able to demonstrate the changes from on-premise requirements to cloud Licensing impacts including mergers, acquisitions, and spin-offs.
Has the ability to hold presales workshops to showcase the FinOps methodology including related Software Lifecycle Management, Publisher Advisory Services and Cloud Advisory Services (Cloud Cost optimization).
Understands and can articulate the full software lifecycle process from request to provision, management and change as well as demonstrate how having the right people, process and technology can drive exponential benefits to their organisation.
Actively identifies and positions upsell / cross-sell services across SLM and related Cloud Services.
Has solid product knowledge of PyraCloud, ServiceNow, Flexera and Snow with a focus on SaaS Management.
The ability to DESIGN complex SOLUTIONS for the respective area of expertise and to win corresponding deals to implement the FinOps practice (Crawl, Walk Run) and be able to visualize the value creation for the respective customer business and needed process changes to be supported (Change management) .
Effective coordination & collaboration amongst teams as well as in projects
Efficient use of resources while showing a role model attitude of getting things done also myself
Able to learn quickly, and keep pace with rapid changes in the FINOPS space, including the introduction and deployment of new methods & technologies into SoftwareONE’s Services Business
Lead & Contribute knowledge sharing within a community (e.g. team, practice, or project)
What you should really know about us.
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people.
This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day.
Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.
What we expect from our employees
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.
SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results.
Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.
We are Humble, have a very high degree of Integrity and are simply not interested in politics.
Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.
Cloud & Software Services