Senior Program Manager is responsible for providing a broad scope of technical project planning, management and oversight for key enterprise initiatives and implementation projects to ensure alignment with overall business strategy.
This person will manage all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment.
Evaluates complex requirements among multiple stakeholders and interprets requirements needed to complete deliverable. Understand, interpret and communicate enterprise CRM strategy and roadmap to business stakeholders.
Maintain thorough understanding of CRM product features and functionality and data quality Create initial project proposals, project charters, and statements of work Create and manage project control documentation, including requirements documentation, work plans, timelines, budgets, resource plans, and knowledge transfer plans Manage product team, including business analysts, development lead, developers, and testers Manage project budgets Manage project risks and issues Manage change control process Manage user acceptance testing and release plans Manage communications with stakeholders, project team, and business and IT management Participate in business-led change management processes Maintain thorough knowledge of customer segments and customer needs Oversee application design, architecture, infrastructure, and operating platform Assist in documenting business needs and identifying appropriate technology solutions Define and document functional and technical requirements and assist in defining business requirements ORGANIZATION RELATIONSHIPS Interfaces with customers across multiple business units.
Works with various IT functional areas, including development, infrastructure, training and adoption, and transition teams as necessary for projects.
Works with business leads for technology planning and management. REQUIRED QUALIFICATIONS Knowledge, Skills, and Abilities IT Project management or software development management Demonstrated expertise in CRE applications and data management Demonstrated technical understanding of data integration projects Business analysis and requirements gathering Budget and resource management Relationship management and communications Excellent attention to detail Self-motivated, able to set priorities, work autonomously, and direct others Customer service focus Knowledge of real estate industry preferred Minimum Experience Minimum of 10 years of work experience in IT industry or department Minimum of 7 years of work experience in leading IT programs / projects Experience in managing simultaneous complex projects from inception to successful completion Experience in real estate Industry a plus Educational Level / Certifications Bachelors degree required, MBA preferred, preferably in information systems, computer science, or business administration PMI or equivalent certification preferred Six Sigma certification or exposure preferred Core Competencies Exceptional leadership skills with the ability to develop and communicate a vision that inspires and motivates others and aligns to the business strategy.
Effective influencing and negotiation skills to build consensus or commitment in an environment where resources may not be in direct control of this role.
Excellent analytical, strategic conceptual thinking, strategic planning and execution skills. Deep understanding of current and emerging Proptech technologies and how other enterprises are employing them to drive business opportunities.
Excellent verbal and written communication skills, including the ability to explain digital concepts and technologies to business leaders internal and external to JLL.