The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VARIAN) customer service and repair needs ensuring that our customers equipment operates efficiently at all times.
The Hardware FSR is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VARIAN equipment according to instructions and company guidelines.
Each FSR operates in a designated field service territory and represents Varian. This requires a high level of professional communication with their team, customers, management, sales and other technical support.
Troubleshoot, diagnose and repair all designated VARIAN equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VARIAN guidelines.
Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
Understand and recognize the need to escalate incidents when necessary and / or request additional assistance from more tenured representatives.
Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels. Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according VARIAN procedures.
Develop and maintain strong customer relationships through the use of strong written, verbal, and interpersonal communication skills.
Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field. Minimum Required Skills and Knowledge Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification / checkout and calibration of electronic equipment.
Sound knowledge of and professional technical experience with micro-computers / PC based systems. Sound computer usage and debugging skills.
Ability to identify and repair routine software and delivery system network problems. Identify and resolve simple imaging system defects.
Ability to diagnose and solve moderately complex mechanical problems, including simple vacuum leaks. Able to handle difficult customer situations including troubleshooting while customer is observing.
Able to perform vacuum system gun replacements and target replacements. Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. HS Degree or Equivalent required.
Associates degree, technical / vocational training or military experience with electronics, a plus. Position must have full access to Varian client sites to perform the essential functions of this position.
Many VARIAN clients require VARIAN employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites.
Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VARIAN employment in this position.
These requirements vary by client and may include, but are not limited to Proof of valid identification (photo, drivers license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings.
Fighting cancer calls for big ideas. We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day.
That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate.
Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
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