UX Writer
hace 2 días

About us

Beat is one of the most exciting companies to ever come out of the ride-hailing space. One city at a time, all across the globe we make transportation affordable, convenient, and safe for everyone.

Today we are the fastest-growing ride-hailing service in Latin America and part of the international FreeNow Group owned by Daimler.

But serving millions of rides every day pales in comparison to what lies ahead. Our plans for expansion are limitless. Our stellar engineering team operates across a number of European capitals where, right now, some of the world’s most ambitious and talented People are changing how cities will move in the future.

Beat’s footprint is rapidly expanding with current service in Greece, Peru, Chile, Colombia, Mexico and Argentina. Our global headquarters are in Athens and we are building our European headquarters in Amsterdam to attract the best talent in the world.

About the role

As a Customer Experience UX Writer, you will be in charge of creating powerful and engaging content for our audiences. This role will validate and improve contents and user experience on the CX touchpoints through usability tests and user centered design.

Also, you will be responsible to improve the employee experience in the internal CX knowledge bases and platforms.

Our ideal candidate has exceptional writing skills, is creative, thinks out-of-the-box and understands the importance of content creation and its impact on a digitalized fast paced world.

What you'll do day in day out :

  • Create content for our CX internal channels, such as our knowledge base, rewards platform, write customer support response templates, etc.
  • Update our help center’s content regularly according to the local market’s evolution and needs (new features, promotions for our users, etc).
  • Validate and improve content in the CX touchpoints through usability tests, metrics and user centered design methodologies.
  • Improve the overall UX in our touchpoints and request upgrades to the UI to the relevant stakeholders when necessary.
  • Handle the CX tone of voice for all our contact channels as well as being aligned with the brand’s main guidelines.
  • What you need to have :

  • Bachelor degree in Communications, Psychology, Marketing, Business Administration or related fields
  • 2+ years of experience as a UX Writer, UX Designer or related roles
  • Desirable SEO experience, graphic design and web programming
  • Exceptional writing skills especially on web content
  • Proactive and out-of-the-box thinking
  • Data driven skills as we need to connect content with metrics
  • Communicative skills and strong will to both learn and teach in the fast-paced ride-hailing industry
  • Fast adaptability to multiple changes
  • What’s in it for you :

  • Competitive full-time salary
  • 100% Private Health Coverage on the Company’s group program
  • Legal life insurance since the first day of employment
  • Beat rides! Travel in our city for free, at the tap of a button
  • Personal training budget and other learning tools
  • A comfortable, stylish, friendly working environment with A-level professionals
  • Being part of an environment that offers challenging goals, autonomy and mentoring, which creates incredible opportunities, both for you and the company
  • As part of our dedication to the diversity of our workforce, Beat is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

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