Technical Service Desk (Team Lead) - Microsoft 365
Talreso Consultancy & Advisory Sdn. Bhd.
Lima, Lima, PE
hace 5 días
source : WHATJOBS

Job Description :

Required Technical Skills :

Microsoft 365 E5 License (Teams / Oulook / Sharepoint)

ServiceNow

Basic Networking Knowledge (General Troubleshooting)

Mandatory Leadership Skill Set :

2 years’ experience in performing onsite Due Diligence and Knowledge Transfer

2 years’ experience in Project Support or Project coordinator supporting Project Manager or Program Managers

4 years’ experience as Team Lead leading IT support team

2 years’ experience in IT Helpdesk environment providing remote support

Experience Requirements :

Job Details :

Cooperate with / Report to Supervisor in Japan

Manage and support members

Conduct training for members and lead the team

Second line service desk support on Microsoft 365 and other technical inquires

Escalate to Microsoft and / or installation vendor to investigate the problem

Perform maintenance and improvement on Microsoft 365

Manage license, account, authority and inventory of accounts

Perform version control and verification when upgrading the Microsoft 365

Maintain the internal portal site by creating and updating the site with Sharepoint

System monitoring and troubleshooting on Microsoft 365

Respond to security issues related to email, such as when receiving targeted attack emails

KPI setting, analysis and report the results

Collect and disclose information from Microsoft, such as new functions and specification changes

Maintenance and update of user manuals, FAQs and chatbots

Conduct training for new users

Job Types : Full-time, Contract

Contract length : 12 months

Salary : RM7,000.00 - RM10,000.00 per month

Schedule : Monday to Friday

Monday to Friday

Application Question(s) :

When can you start?

How many years of experience do you have with Microsoft 365?

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