Representante Del Centro De Llamadas - Advanced English Necessary --- Us Company
Lima, Lima, Perú
hace 21 horas
source : Jobomas

Tiempo CompletoWe are looking for a Call Center Representative. The successful candidate will accept ownership for effectively solving any issues, complaints, and inquiries while keeping customer satisfaction at the core of every decision and behavior.

ResponsibilitiesHandle a substantial amount of inbound and outbound calls in a timely mannerFollow communication ?scripts?

when handling different topicsIdentify customers? needs, clarify information, research every issue, and provide solutions and / or alternativesKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal / team qualitative and quantitative targetsRequirementsPrevious experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyExcelente

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