Tiempo CompletoWe are looking for a Call Center Representative. The successful candidate will accept ownership for effectively solving any issues, complaints, and inquiries while keeping customer satisfaction at the core of every decision and behavior.
ResponsibilitiesHandle a substantial amount of inbound and outbound calls in a timely mannerFollow communication ?scripts?
when handling different topicsIdentify customers? needs, clarify information, research every issue, and provide solutions and / or alternativesKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal / team qualitative and quantitative targetsRequirementsPrevious experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyExcelente