IT Service Desk Analyst - Malaysia
Novotech (Australia) Pty Limited
Lima, Lima, PE
hace 2 días
source : WHATJOBS

About Novotech

Novotech is the Asia-Pacific CRO designed for biotech, accelerating clinical development via cutting-edge technology to improve patient lives.

Working in a fast-paced and adaptable environment, we strive to set the benchmark for both business and clinical trial performance across all clinical trial phases and therapeutic areas.

Our people are critical in meeting organizational, and client objectives and we place a strong emphasis on creating a collaborative, transparent, and inclusive work environment where everyone is supported to achieve.

Responsibilities

Provide end user technical support, driven by Service desk KPI’s and SLA response times, maximising user

  • Manage tickets, tasks and process incoming calls;
  • Assisting the System Engineers with deployment, maintenance and updates;
  • On-boarding training for new staff on company IT system capabilities and procedures;
  • Improve end user and internal service desk knowledge base by identifying gaps through ticket and KPI analysis.

  • Adhere and work to continually improve service desk system processes;
  • As part of the global support team, there will be shifts across the period of 0600-00 : 00 MYT / PHST.

    Qualifications

    Bachelor degree in an IT related field

  • Experienced as a Service desk, Helpdesk, IT Specialist, IT Analyst or IT officer;
  • Office 365 support accreditation or evidencable experience;
  • ITIL accreditation;
  • Experience with Active Directory, Office 365 user management;
  • Microsoft foundation or higher certifications ; .

    Strong preference for candidates with an ability to speak business English and Mandarin.

    Opportunities and benefits

    Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect.

    Our team members are passionate about what we do, but we understand work is only of the things that is important to them.

    We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs.

    We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities.

    We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to contacting you regarding your application.

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